Senior Manager - Ground Equipment Maintenance (Major Hub and Region)

Achieving our goals starts with supporting yours. Grow your career, access top-tier health and wellness benefits, build lasting connections with your team and our customers, and travel the world using our extensive route network.
Come join us to create what’s next. Let’s define tomorrow, together.

Description

At United, we have some of the best aircraft in the world. Our Technical Operations team is full of aircraft maintenance technicians, engineers, planners, ground equipment and facilities professionals, and supply chain teams that help make sure they’re well taken care of and ready to get our customers to their desired destinations. If you’re ready to work on our planes, join our Tech Ops experts and help keep our fleet in tip-top shape.

Job Overview and Responsibilities

This position is required to lead and direct (GSE) ground service equipment maintenance operations at United major (100+ Mechanic) hub maintenance operations and has direct leadership oversight of regionally assigned locations. Responsible for the local (TCO) total cost of ownership (10M+) and cost efficiency; maintenance planning and execution; preventative maintenance and mandatory project program compliance; productivity, accountability and dependability program management; safety and OSHA program compliance; local state & federal environmental code compliance; and (SLA) service level agreement compliance delivering the optimum level of GSE in support of safe and reliable airline operations. Partners with all local customer bases ensuring positive customer relations and service level goals achieved.

• Lead team performance and execution against all division and corporate maintenance objectives on fleets in excess of 4K assets
• Maintenance customer (SLA) service level agreement compliance, maintenance cycle time, all in service level goals / tolerances, planned and preventative maintenance program compliance
• Lead efficient and effective team maintenance operations in a positive, productive and safe work environment for teams with 100+ mechanics
• Manage maintenance productivity, technical training, employee dependability, team recognition and employee accountability programs in accordance with policy
• Establishes and maintains a collaborative and productive business relationship with local union representatives
• Responsible for the local (TCO) total cost of ownership and cost efficiency of local and regional maintenance operations in excess of 10M annual spend
• Financial and staff planning, accounting and the budgetary compliance of hub location and assigned region
• Lead safe and environmentally compliant maintenance operations
• Manage all safety / OSHA, environmental and training programs in accordance with corporate policy
• Manages safety mitigation program and leads investigations that support root cause analysis of accidents, injuries and incidences involving ground service equipment or team personnel
• Maintains proactive communication and positive relations with maintenance team and customer group stakeholders
• Lead maintenance team engagement and communication programs
• Manages accurate and effective customer reporting and communication programs while sustaining positive customer service and effectiveness ratings

What’s needed to succeed (Minimum Qualifications):

• Bachelor's degree or 4 years of relevant work experience in technical degree or maintenance leadership work experience can be substituted
• 5+ years of experience planning, managing or supervising ground equipment maintenance operations
• 2+ year's experience in a maintenance leadership role
• Financial planning and management
• Performance planning and management
• Managing union employee relations
• 10% to 15% travel may be required
• Developing and using collaborative relationships to facilitate the accomplishment or work goals
• Making customers and their needs a primary focus of one’s actions; developing and sustaining productive customer relationships
• Encouraging others to seek opportunities for different and innovative approaches to addressing problems and opportunities; facilitating the approaches to addressing problems and opportunities; facilitating the implementation and acceptance of change within the workplace.
• Must be legally authorized to work in the United States for any employer without sponsorship
• Successful completion of interview required to meet job qualification
• Reliable, punctual attendance is an essential function of the position

What will help you propel from the pack (Preferred Qualifications):

• Master's degree or 6 years of relevant work experience

• Experience within a Facilities Maintenance operation

• Demonstrates an understanding of the capabilities and limitations of generative AI tools and effectively leverages them for research, analysis, content creation, and problem-solving. Applies critical thinking to validate AI-generated outputs while adhering to company policies related to responsible AI use, data privacy, and security.

The base pay range for this role is $127,870.00 to $166,492.00.
The base salary range/hourly rate listed is dependent on job-related, factors such as experience, education, and skills. This position is also eligible for bonus and/or long-term incentive compensation awards.
You may be eligible for the following competitive benefits: medical, dental, vision, life, accident & disability, parental leave, employee assistance program, commuter, paid holidays, paid time off, 401(k) and flight privileges.
United Airlines is an Equal Opportunity Employer. We recruit, employ, train, compensate, and promote without regard to race, color, religion, national origin, gender identity, sexual orientation, disability, age, veteran status, or any other protected category under applicable law. We provide reasonable accommodations for applicants and employees with disabilities. To request an accommodation, contact JobAccommodations@united.com