Associate Analyst - Central Business Office

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Description

At United, we fly into airports around the entire world. And we need a whole team of people to keep things running in tip-top shape! From the exceptional service at the check-in counter to the departure gate, and even behind the scenes making sure your checked bags arrive with you, our Airport Operations team keeps operations at our airports running smoothly every single day.

Job overview and responsibilities

The associate analyst supports the Central Business Office with the primary area of focus being the domestic line station. Responsible for supporting field leaders on station performance related to efficiency, as well as fulfilling short- and long-term scheduling needs. The analyst will analyze FTE authorizations, station specific challenges, future flight schedules and staffing levels to identify operational needs and risks in each work area. Collaborate with station leaders to determine accurate staffing minimums that comply with company standards while also incorporating station-specific needs. Ensure stations are meeting budget and efficiency goals by monitoring and communicating short term overtime needs and AUTO opportunities. The associate analyst will implement staffing solutions such as temporary upgrades, shift adjustments, or flowing staffing between work areas and provide long term staffing support by creating bids with efficient shift times, even daily coverage and sufficient relief lines to backfill outages and schedule changes. He/she will act as subject matter expert and roll out changes consistently across all locations and assist with training on new processes (eTA vacation app, holiday reduction sign ups, OT hiring timeline, AO Dashboard).

• Analyze FTE authorizations, station specific challenges, future flight schedules, and staffing levels to identify operational needs and risks in each work area
• Collaborate with station leaders to determine accurate staffing minimums that comply with company standards while also incorporating station-specific needs
• Ensure stations are meeting budget and efficiency goals by monitoring and communicating short term
• Overtime needs and AUTO opportunities
• Implement staffing solutions such as temporary upgrades, shift adjustments, or flowing staffing between work areas
• Provide long term staffing support by creating bids with efficient shift times, even daily coverage, and sufficient relief lines to backfill outages and schedule changes
• Act as subject matter expert and roll out changes consistently across all locations
• Assist with training on new processes (eTA vacation app, holiday reduction sign ups, OT hiring timeline, AO Dashboard)

What’s needed to succeed (Minimum Qualifications)

• Associate degree or 2 years of relevant work experience
• 2+ years of experience in Airport operations
• 1+ year experience in staffing/scheduling for Airport Operations
• Proficient with eTA management/administrative functionality
• Familiar with IAM Contract
• Advanced Excel skills
• Microsoft Office Proficiency
• Strong verbal and written communication skills
• Demonstrated time management and multitasking skills
• Ability to work in fast-paced and deadline-driven environment
• Must be legally authorized to work in the United States for any employer without sponsorship
• Successful completion of interview required to meet job qualification
• Reliable, punctual attendance is an essential function of the position

What will help you propel from the pack (Preferred Qualifications):

• Bachelor's degree
• Shift Bid creation experience
• Line Station operational knowledge
• General Resource Planning knowledge
• Budget analysis and overtime management skills

• Demonstrates an understanding of the capabilities and limitations of generative AI tools and effectively leverages them for research, analysis, content creation, and problem-solving. Applies critical thinking to validate AI-generated outputs while adhering to company policies related to responsible AI use, data privacy, and security.

The base pay range for this role is $53,960.00 to $70,334.00.
The base salary range/hourly rate listed is dependent on job-related, factors such as experience, education, and skills. This position is also eligible for bonus and/or long-term incentive compensation awards.
You may be eligible for the following competitive benefits: medical, dental, vision, life, accident & disability, parental leave, employee assistance program, commuter, paid holidays, paid time off, 401(k) and flight privileges.
United Airlines is an Equal Opportunity Employer. We recruit, employ, train, compensate, and promote without regard to race, color, religion, national origin, gender identity, sexual orientation, disability, age, veteran status, or any other protected category under applicable law. We provide reasonable accommodations for applicants and employees with disabilities. To request an accommodation, contact JobAccommodations@united.com