Managing Director - Station Operations Center

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Description

At United, we fly into airports around the entire world. And we need a whole team of people to keep things running in tip-top shape! From the exceptional service at the check-in counter to the departure gate, and even behind the scenes making sure your checked bags arrive with you, our Airport Operations team keeps operations at our airports running smoothly every single day.

Job Overview and Responsibilities

The Managing Director - Station Operations Center (Newark) leads a diverse team of over 180 employees, both union and non-union. Responsible for coordinating operational performance delivery, tracking, and reporting, implementing performance improvement initiatives, facilitating cross-divisional communication, and overseeing short- and long-term planning functions at DEN, including flight scheduling. Acts as the primary liaison with Federal and City agencies, leading coordination efforts with the airline community. Accountable for promoting the Station Safety Culture. Demonstrates a high level of expertise in operations, management, coordination, technology, and financial subject areas. Proven track record of making well-informed decisions through careful planning, constant improvement, analytical thinking, dedicated leadership, and an outstanding dedication to delivering exceptional service. Committed to achieving results through effective leadership, direction, alignment, and motivation. Coordinates all DEN winter operations and Move team functions.

• Lead operational performance, managing a $10 million expense budget
• Drive efficiency in key metrics including taxi time and APU reduction, while ensuring continuous improvement in safety and service
• Set and track performance metrics
• Oversee reporting and analysis to achieve organizational goals, including SOC policies and program outcomes
• Serve as the primary liaison with Federal and City agencies, the Network Operations Control (NOC), and United Express operations to ensure smooth communication and alignment
• Oversee winter operations, including deicing and snow removal, and ensure seamless aircraft scheduling and ground movement coordination
• Responsible for managing the Move team at DEN
• Ensuring ground movement of aircraft safety and efficiently

This role is 100% onsite at Newark Airport.

What’s needed to succeed (Minimum Qualifications)

• Bachelor's degree or related experience.
• 10+ years of leadership experience in AO environment.
• Experience managing multimillion-dollar budgets.
• Expertise in Airport Operations, regulatory compliance, and process improvements.
• Ensures Courteous, Caring & Respectful work environment.
• Responsible for implementing training programs.
• Builds a strong team and positive employee culture.
• Supports community engagement functions.
• Supports talent management and succession planning.
• Excellent verbal and written communication skills.
• Responsible for a 24-hour, 7 day a week operation.
• Must have the ability to work weekends and travel when required.
• Must be legally authorized to work in the United States for any employer without sponsorship.
• Successful completion of interviews required to meet job qualification.
• Reliable, punctual attendance is an essential function of the position.

What will help you propel from the pack (Preferred Qualifications):

• Previous experience managing in a union environment.
• Outstanding interpersonal skills and Project Management Experience.
• Strong knowledge of Hub operations which includes customer service, ramp operations, and business acumen.
• Motivated individual that has demonstrated leadership ability in large department environment.

• Demonstrates an understanding of the capabilities and limitations of generative AI tools and effectively leverages them to support research, analysis, content creation, and problem-solving. Apply critical thinking to validate AI-generated outputs while adhering to organizational policies for responsible AI use, data privacy, and security.

The base pay range for this role is $201,400.00 to $262,250.00.
The base salary range/hourly rate listed is dependent on job-related, factors such as experience, education, and skills. This position is also eligible for bonus and/or long-term incentive compensation awards.
You may be eligible for the following competitive benefits: medical, dental, vision, life, accident & disability, parental leave, employee assistance program, commuter, paid holidays, paid time off, 401(k) and flight privileges.
United Airlines is an Equal Opportunity Employer. We recruit, employ, train, compensate, and promote without regard to race, color, religion, national origin, gender identity, sexual orientation, disability, age, veteran status, or any other protected category under applicable law. We provide reasonable accommodations for applicants and employees with disabilities. To request an accommodation, contact JobAccommodations@united.com