Customer Account Manager (all genders)

Over 14,000 people. 20 locations worldwide. One in three planes flies with our technology.Even more economical, lower in emissions and quieter. We shape the future of aviation. The only thing missing: You. Our positions are generally permanent; however, the initial appointment will be temporary.Strong responsibilitiesCustomer SupportKey contact person for all commercial and technical customer issues – in close coordination with engineering and other specialist departmentsActive support and further development of existing customer relationships with a view to technical and economic requirementsControlling of ongoing projects and derivation of measures for process, quality, and result optimizationPreparation of cost estimates and invoicesEnsuring a transparent communication chain, including status reports, technical coordination, and documentationPlanning, coordination, and execution of customer visit Contract and order managementDefinition of repair scopes and budget frameworks for engine repairs in close consultation with the customerComplete order support — from preparation and operational control to invoicing — in collaboration with engineering, logistics, and production controlEnsuring the cost-effectiveness of maintenance orders and monitoring order- and contract-related KPIsSupporting the sales team in preparing and executing bidding campaignsIdeal qualificationsCompleted degree in business administration, (industrial) engineering, aerospace engineering, general mechanical engineering, or a comparable qualificationExperience in account management in the aviation or maintenance industry desirableGood project management and IT skills (MS Office, SAP)Willingness to travel internationally and be on call (Aircraft-On-Ground-Support (AOG))Business fluent English skills, hands-on mentality, ability to work in a team, and an independent, analytical, goal-oriented approach to workExcellent environmentAttractive salaries in accordance with the IG Metall collective agreement, holiday and Christmas bonus and other special payments, profit sharing program and company pension schemeGood Work-life-balance: 35-hour week, 30 days holiday and flexible working time models with flex time options, possibility to work remotelyExtensive further training opportunities and individual development programsCompany sports groups and cooperation with Hansefit Mobility offerings like bike leasing, Deutschlandticket Job subsidy, commuter and company busses as well as car leasing offerings and E-charging stationsFinancial relocation support for new joinersCompany restaurant with delicious and varied mealsGreat teamspirit and employee events We shape the future of aviation and bridge cultures and people. Our employees' diverse ideas, experiences and perspectives are essential to our success. As an employer, we are committed to promoting diversity and inclusion in the workplace.Ready to give your career a boost? Send us your complete application, including your earliest possible start date, and your salary expectations. We look forward to getting to know you!