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Customer Care Advisor III (FTC)
Mumbai, India
Cathay PacificContractor
Customer Care Advisor III (FTC) Cathay Pacific Customer Services Customer Care Department Contract Mumbai, India Application deadline: 15 Oct 2026 Company…
Posted 1 month agoCorporate & Administration
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HDSXM_Business Analyst Manager, Enterprise Applications(HR)
Xiamen, China
HAECO Group
The HAECO Group is an independent global provider of high-quality MRO services. We offer a broad range of aviation products and services that enable our cu…
Closes in 5 daysPosted 1 month agoHR & People
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Planning Engineer (LMP)
Airport area, Hong Kong
HAECO Group
The HAECO Group is an independent global provider of high-quality MRO services. We offer a broad range of aviation products and services that enable our cu…
Closes in 5 daysPosted 1 month agoAircraft Maintenance & MRO
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Manager, Product Sales (Component Repair & Overhaul)
Tseung Kwan O, Hong Kong
HAECO Group
The HAECO Group is an independent global provider of high-quality MRO services. We offer a broad range of aviation products and services that enable our cu…
Apply by 12 Nov 2026Posted 1 month agoAircraft Maintenance & MRO
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Tool Room Operator
Airport area, Hong Kong
HAECO Group
The HAECO Group is an independent global provider of high-quality MRO services. We offer a broad range of aviation products and services that enable our cu…
Apply by 12 Nov 2026Posted 1 month ago
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Production Planning Coordinator
Airport area, Hong Kong
HAECO Group
The HAECO Group is an independent global provider of high-quality MRO services. We offer a broad range of aviation products and services that enable our cu…
Apply by 12 Nov 2026Posted 1 month agoCorporate & Administration
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Base Maintenance Manager, Onwing Structure Support
Airport area, Hong Kong
HAECO Group
The HAECO Group is an independent global provider of high-quality MRO services. We offer a broad range of aviation products and services that enable our cu…
Closes in 8 daysPosted 1 month agoAircraft Maintenance & MRO
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Officer, Tool and Equipment
Airport area, Hong Kong
HAECO Group
The HAECO Group is an independent global provider of high-quality MRO services. We offer a broad range of aviation products and services that enable our cu…
Closes in 10 daysPosted 1 month agoCorporate & Administration
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Safety & Standards Inspector
Airport area, Hong Kong
HAECO Group
The HAECO Group is an independent global provider of high-quality MRO services. We offer a broad range of aviation products and services that enable our cu…
Apply by 12 Nov 2026Posted 1 month agoQuality & Inspection
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Investigation and Procedure Officer
Airport area, Hong Kong
HAECO Group
The HAECO Group is an independent global provider of high-quality MRO services. We offer a broad range of aviation products and services that enable our cu…
Closes in 10 daysPosted 1 month agoCorporate & Administration
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Data Analytics Manager
Airport area, Hong Kong
HAECO Group
The HAECO Group is an independent global provider of high-quality MRO services. We offer a broad range of aviation products and services that enable our cu…
Apply by 12 Nov 2026Posted 1 month agoCorporate & Administration
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Data Platform Manager
Airport area, Hong Kong
HAECO Group
The HAECO Group is an independent global provider of high-quality MRO services. We offer a broad range of aviation products and services that enable our cu…
Apply by 12 Nov 2026Posted 1 month agoCorporate & Administration
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Manager, Account Management (Component Repair & Overhaul)
Tseung Kwan O, Hong Kong
HAECO Group
The HAECO Group is an independent global provider of high-quality MRO services. We offer a broad range of aviation products and services that enable our cu…
Apply by 12 Nov 2026Posted 1 month agoAircraft Maintenance & MRO
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Assistant Procurement Manager (IT Procurement)
Airport area, Hong Kong
HAECO Group
The HAECO Group is an independent global provider of high-quality MRO services. We offer a broad range of aviation products and services that enable our cu…
Apply by 12 Nov 2026Posted 1 month agoSupply Chain & Materials
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General Manager, Business Improvement
Airport area, Hong Kong
HAECO Group
The HAECO Group is an independent global provider of high-quality MRO services. We offer a broad range of aviation products and services that enable our cu…
Apply by 12 Nov 2026Posted 1 month agoCorporate & Administration
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Production Planning Engineer (TAKT team) - B1, B2 experienced or equivalent
Airport area, Hong Kong
HAECO Group
The HAECO Group is an independent global provider of high-quality MRO services. We offer a broad range of aviation products and services that enable our cu…
Apply by 12 Nov 2026Posted 1 month agoAircraft Maintenance & MRO
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Aircraft Maintenance Mechanic, Global Engine Support
Airport area, Hong Kong
HAECO Group
The HAECO Group is an independent global provider of high-quality MRO services. We offer a broad range of aviation products and services that enable our cu…
Apply by 12 Nov 2026Posted 1 month agoAircraft Maintenance & MRO
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Planner (Planning & Production Control)
Airport area, Hong Kong
HAECO Group
The HAECO Group is an independent global provider of high-quality MRO services. We offer a broad range of aviation products and services that enable our cu…
Apply by 12 Nov 2026Posted 1 month agoProduction & Assembly
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Group Digital Designer, UX
Airport area, Hong Kong
HAECO Group
The HAECO Group is an independent global provider of high-quality MRO services. We offer a broad range of aviation products and services that enable our cu…
Apply by 12 Nov 2026Posted 1 month agoIT & Digital
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Warehouse Operator (Material Management)
Airport area, Hong Kong
HAECO Group
The HAECO Group is an independent global provider of high-quality MRO services. We offer a broad range of aviation products and services that enable our cu…
Apply by 29 Oct 2026Posted 1 month agoSupply Chain & Materials
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Customer Care Advisor

Cathay Pacific · Hong Kong SAR (China), Hong Kong

Apply on Cathay Pacific Full posting

Field: Corporate & Administration
Contract: Full time
Location: Hong Kong SAR (China), Hong Kong
Posted: 1 month ago

About the role

Role Introduction Reports to: Customer Contact Team Lead This role is part of a global team in our Customer Care Department, dedicated to providing peace of mind and building lifetime relationships through world-class customer care. As the Customer Care Advisor, you will be expected to deliver the highest customer service standards when servicing and selling to customers. You will be responsible for providing one-stop-shop customer service through all Digital channels to build strong relationships with customers and ensure the generation of maximum revenue by interpreting customer needs and promoting Cathay Pacific services. With your expertise, skills and knowledge in customer service, you will be assigned to one of the three teams (Call & Digital Channel Team, Fulfilment Team, and High Tiers Membership Team) to learn to be proficient in multi-tasking with a promising and structured career progression plan within the team. **Promising and Structured Career Development Steps in Customer Care Department** Customer Care Advisor (III, II, I) > Senior Customer Care Advisor > Customer Contact Team Lead > Assistant Manager - Customer Contact > Customer Contact Manager Key Responsibilities Provide one-stop-shop customer service through all Digital, e.g. Livechat, WhatsApp, Facebook Messenger, etc., and Telephone channels Recommend travel products, fares and services and provide after-sales support to customers Assist customers in purchasing and self-serving seamlessly through our websites and mobile application Handle reservations, ticket issuance and re-issuance for travel plan alterations, and process upgrades for loyalty and frequent flyer members Assist customers in resolving service disruptions, e.g. determine alternate flight options for delayed, cancelled or missed flights, change or rebook when irregularities occur Meet key contact centre performance goals in terms of customer satisfaction, quality, productivity and key performance metrics Capture every sales opportunity to improve revenue generation Respond to feedback and general enquiries from worldwide 24 x 7 Support Customer Contact teams around the world when required Requirements Right t…

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