About the role
About the Job
We are looking for a dedicated Passenger Service Agent responsible for ensuring a seamless and positive travel experience for our passengers. This role involves overseeing all aspects of passenger processing at the airport, from check-in and boarding to baggage handling and security protocols, while maintaining the highest standards of customer service and regulatory compliance.
Duties & Responsibilities
Conduct passenger check-ins within specified timeframes.
Ensure check-in counters are operational and display all safety and security procedures.
Follow procedures for boarding, accommodating crown class and special needs passengers.
Announce flight-related information promptly.
Handle baggage check-in and transfer procedures in line with time limitations.
Record and process baggage claims (loss, delay, damage) as per airline agreements.
Ensure that all necessary tags, forms, and documents are prepared and available.
Manage delayed flights by following set procedures and assisting passengers.
Display customer service skills to ensure passenger satisfaction.
