About the role
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Who we are:
FedEx is the largest express transportation company in the world, connecting more than 220 countries and territories. We work every moment to deliver the most important package of someone’s day and this is just part of our story. We’ve made logistics and warehousing into a science. 530,000 team members strong, we are as diverse as the world we serve. We love what we do, and we do it well. Our reach is big, and so are our dreams. Join us and let's write our next chapter together.
Dedicated Customer Care Representative (all genders)
Location: 1300 Vienna Airport-Schwechat, Cargo Nord, Building 3
Working Hours: Full-time | 38.5 hours per week
Contract Duration: Fixed-term contract for 1 year
Do you want to make a difference for our key customers?
As a Dedicated Customer Care Representative, you are a key point of contact for our major customers, ensuring that their requests and concerns are handled reliably, professionally, and with a strong focus on solutions.
You will be part of an international and globally connected company, working closely with colleagues from various departments and regularly collaborating with teams and contacts across different countries.
No two days are the same. You coordinate solutions, bring together the right stakeholders, maintain oversight even in complex situations, and directly contribute to an outstanding customer experience.
Your Responsibilities
Support and advise our key customers, serving as a reliable contact for a wide range of inquiries and concerns.
Take ownership of customer requests and complaints, managing them through to a solution-oriented resolution.
Assist customers with shipment processing and tracking while keeping an eye on outstanding issues.
Collaborate closely with colleagues from different departments and functions to identify and implement the best possible solutions for our customers.
Work across borders within our international network and connect the right stakeholders when needed.
Actively contribute to maintaining high customer satisfaction and fostering long-term customer relationships.
Support the continuous development of customer relationships and service quality through re…
