About the role
Customer Technical Manager - Switzerland
Unique Skills:
At Gulfstream, our people are at the heart of everything we do. We believe in inspiring and empowering every individual to reach their fullest potential. From workforce development and meaningful connections to a culture of trust, respect, and integrity, we invest in our employees so they can do their best work and achieve success together. Creating and delivering the world’s finest aviation experience starts with our people and when our people thrive, so does our mission.
Work on-site at the Jet Aviation Basel facility, serving as a primary Gulfstream representative and providing direct support to Gulfstream customers, aircraft operations, and maintenance activities.
Candidates should demonstrate a strong understanding of the Gulfstream product line, including aircraft systems, maintenance programs, and customer support resources across multiple aircraft platforms.
The successful candidate must be available for international travel to support Gulfstream customers as required.
The role requires flexibility to address customer concerns and support operational needs during weekends and holidays as necessary. Education and Experience Requirements
Bachelor's Degree in Management, Aviation Maintenance, or Engineering Tech required or equivalent combination of education and experience sufficient to successfully perform the essential functions of the job. 10 years of related aircraft maintenance or operations experience. 3 years maintenance or operations experience with specific Gulfstream aircraft model (i.e. GV/G550/G450, GIV, GII/GIII, G100, G200. Supervisory or Management experience required. A&P (FAA Airframe and Powerplant) license preferred. Position Purpose:The Customer Technical Manager acts as the primary representative for customer interactions when managing complex support events and aspects related to Gulfstream model aircraft maintenance, operations, and programs affecting customer operations. Recovering relationships between Gulfstream and customer via complex problem resolution. Customer Technical Managers develop and maintain effective controls for budgets, manpower usage, schedules, procedures…
