About the role
Do you want to be at the forefront of one of the most exciting and fastest growing sectors in Travel & Hospitality? If you have a passion for delivering world class guest experience, leading hospitality teams and enjoy meeting new faces every day, then this is the role for you. We are Aspire Executive Lounges (Proudly part of Swissport). With more than 35 years of ward winning hospitality experience, we are Europe’s largest brand of executive lounges and serve over 5 million customers worldwide within 80 lounges, that’s over 14,000 guests per day. We deliver outstanding customer experiences, bringing sophistication to everyday travel, delivering our brand promise of ‘the perfect start’. We are seeking candidates for an exciting opportunity to join a high-flying team of hospitality professionals and to continually improve the Aspire Executive Lounge offering to meet our ambition of being the Best Lounge provider globally. Job Summary The Lounge Supervisor is responsible to oversee the daily operations of our Premium Lounge and fast track operations. In this role, you will be responsible for ensuring a 5-star experience for all guests, managing staff, and maintaining the highest standards of service and hospitality and customer service. You will play a key role in creating a welcoming and sophisticated environment where passengers can relax and enjoy a first-class fast track service premium amenities before their flights. Your activities Operational Excellence: Ensure the smooth daily operation of the lounge, maintaining a 5-star service level at all times. Manage third-party vendors for catering and cleaning services, including overseeing food and consumable orders. Monitor and maintain lounge presentation, ensuring cleanliness, and proper functioning of all amenities. Implement and enforce standard operating procedures (SOPs) to ensure consistency and efficiency. Proactively identify and resolve operational challenges, ensuring minimal disruption to guests Monitoring of the local cash register at the station. Customer Service: Exceed guest expectations by providing exceptional, personalized service. Respond to guest inquiries and complaints promptly and effectiv…
