About the role
Date Posted
2026-09-24 Country
Philippines Location
PH-BTG-TANAUAN CITY-BQ4 ~ First Philippine Industrial Park ~ BLDG Q4 Position Role Type
Onsite
At RTX, the world's largest aerospace and defense company, 185,000 great minds are united by purpose and inspired to make a difference solving the world’s most complex problems. With our three market leading businesses, world-class operations and investments in research and development, we offer capabilities and opportunity no one else can. Together, we push the boundaries of known science and find new ways to connect and protect our world.
Collins Aerospace is a leader in technologically advanced, intelligent solutions that help redefine the aerospace and defense industry. With a comprehensive portfolio and deep technical expertise, we help customers meet the demands of the global market. Join us and help shape the future of aerospace and defense.
What You Will Do *
Communicate effectively and professionally with customers through email, phone, and other business channels.
Receive, review, and process customer orders, RFQs, and other requirements in accordance with contractual terms and company procedures.
Handle customer requests, including order expediting, delivery updates, order changes, and cancellations.
Manage customer complaints and coordinate with relevant internal teams to ensure timely and effective resolution.
Create and process credit and debit note requests related to billing adjustments, order corrections, and complaint resolution.
Handle AOG (Aircraft on Ground) requests by coordinating with internal teams to provide timely support for urgent aircraft requirements.
Coordinate customer requirements with Supply Chain, Shipping, Engineering, Quality, and other supporting functions.
Manage customer shipping instructions and coordinate with logistics teams to support timely and accurate order dispatch.
Generate and maintain Open Order Book reports based on customer requirements and internal data.
Facilitate and support Open Order Book discussions with customers, providing accurate order status, delivery updates, and action plans.
Monitor open orders and proactively follow up on potential delive…
