About the role
Overview
People. Passion. Pride. This is what has driven our teams since 1833.
Since that time, we have developed to become a critical partner in the global aviation industry, delivering time-critical logistics services at 350 locations in more than 65 countries, across six continents.
But at the heart of our business is our people.
Role Purpose
Deliver high performance standards around all aspects of Passenger Services, providing great leadership skills, training and support to the operations and management team.
What you will be doing
Maintain a strong safety culture within the workforce - driving WHS and security awareness and compliance.
Co-ordination of pre and post flight procedures to maintain the highest possible levels of service to client airlines.
Ensure productivity and performance criteria are met in the designated area of responsibility, including regular operational reporting.
Being responsible for the control and supervision of staff, organizing and coordinating work within your area responsibility.
Undertake other Flight Operations duties, passenger check in, baggage services, flight arrival/departures & general duties in accordance with the requirements of the business.
Responsible to the Passenger Services Manager.
Responsibility for daily rostering and duties allocation.
Participate in initial staff interviews and selection.
Perform staff assessments, performance appraisals and counselling where required in accordance with company guidelines.
Liaise with Customer Airlines representatives to ensure delivery of quality service product.
Administrative projects as directed.
Administrative tasks as required.
Would you like to see more detail on the accountabilities of the role? Please see the attached job description for further information
Safety, Security, Wellbeing and Compliance:
You will have a responsibility and duty whilst at work to take reasonable care of the health, safety and wellbeing of yourself and others in accordance with provided information, training, and workplace health and safety rules or procedures. The company is committed to providing a safe working environment for all staff members. In all areas of our…
