About the role
Achieving our goals starts with supporting yours. Grow your career, access top-tier health and wellness benefits, build lasting connections with your team and our customers, and travel the world using our extensive route network.
Come join us to create what’s next. Let’s define tomorrow, together. Role Overview
The Flight Operations Analytics & Safety Insights team is responsible for delivering timely, actionable insights that support operational excellence across Flight Operations. This role combines safety reporting, operational analytics, business intelligence, and process improvement to help stakeholders make informed decisions that improve safety, reliability, efficiency, and overall operational performance.
The role partners closely with Flight Operations leaders, Safety teams, and cross-functional stakeholders to transform operational and safety data into meaningful insights, reporting solutions, and business recommendations.
This role is foundational to the Safety Management System (SMS) lifecycle, helping initiate the first critical steps of safety reporting, hazard identification, and analysis that enable timely risk management and support the continued safety of the operation.
Key Responsibilities
Process and analyze safety reports submitted by pilots, ensuring accurate categorization, tracking, and routing to appropriate stakeholders
Develop and maintain recurring and ad hoc reports, dashboards, and scorecards to support Flight Operations and Safety leadership
Analyze operational, safety, and performance data to identify trends, risks, and opportunities for improvement
Monitor key performance indicators and provide regular updates on progress toward division goals
Conduct root cause analysis and support investigations related to operational and safety initiatives
Translate complex safety and operational data into actionable insights and recommendations that support hazard identification, risk assessment, and informed safety decision-making by business partners and leadership teams
Partner with cross-functional teams to gather business requirements and develop reporting and analytics solutions
Leverage tools such as Power BI, SQL, Excel, an…
