About the role
Position: EMS Operations Supervisor E
Location: Washington, D.C.
Starting pay: $80,000
With more than 38,000 employees, Global Medical Response teams deliver compassionate, quality medical care, primarily in the areas of emergency and patient relocation services around the world. We provide end-to-end medical transportation as well as fire services, integrated healthcare solutions and disaster response.
JOB SUMMARY
The mission and purpose of this position is to ensure the compassionate delivery of high-quality care and service in a professional and cost-effective manner through the supervision of field personnel.
Provides direct patient care in accordance with company protocols and/or online medical direction. Assists with the coverage of open shifts as needed in the assigned area.
QUALIFICATIONS
EMS Field Experience
• Field Training officer experience, Instructor experience or past supervisory experience
EMT Certified
Valid Driver's License
Education:
• High School Diploma or equivalent (GED)
• Associate of Arts or Bachelor of Science or Arts in Business, Healthcare or Appropriate Field of Study Preferred
Credentials/Licensure:
• Current NREMT certification/DC EMT CERTIFICATIONS/all other required certifications
• Drivers License that meets the AMR driving policy in compliance with AMR policy regarding insurability
KEY RESPONSIBILITIES
• Gather information regarding accidents and major incidents and communicate findings to upper management for investigation.
• Coordinate operations during times of disaster
• Gather information from customers regarding issues and problems, document complaints, and work with others for resolution to ensure customer satisfaction
Assist care-giving personnel (CCTs, Paramedics and EMTs) in finding appropriate resources after particularly critical incidents (IE: Critical Incident Stress Debriefing team / EAP, etc.
Schedule crews to staff units, including re-scheduling for employees on sick leave, and ensure crews are on the street at the beginning of their shifts
Function as a crew EMT as required
Provide support and assistance to the field personnel to help them achieve maximum performance
Provide daily direction and…
