About the role
Join a global leader in private aviation, offering access to an ultramodern fleet of private aircraft through fractional ownership, leasing and jet cards. Together, our employees in North America and Europe work to provide Flexjet aircraft Owners with the finest experience in premium private jet travel.
POSITION SUMMARY
The Client Services Executive serves as the frontline to our affluent clientele and plays an integral part in the planning process of their travel. The Client Services Executive works closely with several departments to create every client experience and is responsible for establishing, building and maintaining long-term relationships. Overall, the Client Services Executive is responsible for providing impeccable customer service and ensuring that expectations are exceeded.
DUTIES & RESPONSIBILITIES
Provide world-class service during every interaction with our clientele
Professionally handle a high volume of incoming calls and emails
Manage all aspects of trip booking and planning – passenger paperwork, pet documentation, pre-flight briefing catering, ground transportation, special requests, B2B and other additional services
Coordinate with Operations and external suppliers daily to ensure permits, slots, customs and airport handling have been secured in line with the client’s requirements
Confirm day-of operations for customer flights, tracking flight status, catering, CTOTs, etc. Follow flights in progress to verify that catering, ground transportation, and other flight details are correct and provide updates to the customer as required
Proactively communicate any changes, delays or other potential disservice concerns
Respond quickly to any questions/inquires pertaining to scheduled trips, status of trips etc.
Provide daily quality control of all trip details
Work closely with sales and other internal departments to resolve conflicts or complaints and serve as a client advocate when appropriate
Be able to prioritise objectives and multi-task effectively with focus on proactivity and attention to detail
Have the readiness to fulfill airport visits to see off customers and/or prepare aircraft cabin, support ground staff in the event o…
