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Field:Corporate & Commercial Employer:Alaska Airlines

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10 live jobs · updated 2 hours ago

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Manager Station Operations II
Sacramento, CA, United States
Alaska AirlinesFull time
Company Horizon Air The Team Guided by our purpose, core values, and leadership principles, we are creating an airline people love. Our managerial teams se…
Posted 6 days agoCorporate & Administration
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Director Contact Center Ops & Technology
Seatac, WA, United States
Alaska AirlinesFull time
Company Alaska Airlines The Team Guided by our purpose, core values, and leadership principles, we are creating an airline people love. Our corporate teams…
Posted 6 days agoCorporate & Administration
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Performance Based Navigations Specialist
Renton, WA, United States
Alaska AirlinesFull time
Company Alaska Airlines The Team Guided by our purpose, core values, and leadership principles, we are creating an airline people love. Our corporate teams…
Posted 7 days agoCorporate & Administration
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Financial Planning Analyst
Renton, WA, United States
Alaska AirlinesFull time
Company Alaska Airlines The Team Guided by our purpose, core values, and leadership principles, we are creating an airline people love. Our corporate teams…
Posted 9 days agoFinance & Accounting
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Customer Service Agent (up to $6,000 hiring bonus)
Nome, AK, United States
Alaska AirlinesFull time
Company Alaska Airlines The Team Our airport teams work together to move guests and their belongings from curb to cabin, creating remarkable experiences al…
Posted 12 days agoCustomer Service
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Customer Service Agent (up to $6,000 hiring bonus)
Nome, AK, United States
Alaska AirlinesPart time
Company Alaska Airlines The Team Our airport teams work together to move guests and their belongings from curb to cabin, creating remarkable experiences al…
Posted 12 days agoCustomer Service
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Senior Financial Planning Analyst
Seatac, WA, United States
Alaska AirlinesFull time
Company Alaska Airlines The Team Guided by our purpose, core values, and leadership principles, we are creating an airline people love. Our corporate teams…
Posted 23 days agoFinance & Accounting
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Principal Technology Compliance Program Manager - Payment Card Industry - Data Security Specification (PCI DSS)
Seatac, WA, United States
Alaska AirlinesFull time
Company Alaska Airlines The Team Guided by our purpose, core values, and leadership principles, we are creating an airline people love. Our corporate teams…
Posted 2 months agoIT & Digital
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Senior Principal Mobile Solutions Architect
Seatac, WA, United States
Alaska AirlinesFull time
Company Alaska Airlines The Team Guided by our purpose, core values, and leadership principles, we are creating an airline people love. Our corporate teams…
Posted 2 months agoIT & Digital
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Principal Data Engineer - Databricks
Seatac, WA, United States
Alaska AirlinesFull time
Company Alaska Airlines The Team Guided by our purpose, core values, and leadership principles, we are creating an airline people love. Our corporate teams…
Posted 7 months agoIT & Digital
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Director Contact Center Ops & Technology

Alaska Airlines · Seatac, WA, United States

Apply on Alaska Airlines Full posting

Field: Corporate & Administration
Contract: Full time
Location: Seatac, WA, United States
Posted: 6 days ago

About the role

Company Alaska Airlines The Team Guided by our purpose, core values, and leadership principles, we are creating an airline people love. Our corporate teams set the strategies and operational plans to ensure the success of our company. Whether we use our expertise in accounting, human resources, finance, planning, legal, marketing, or any of our operational divisions, our shared passion for travel and our guests is what motivates us to achieve excellence each day. If you share our passion for creating an airline people love, we want to hear from you. Role Summary The Director, Call Center Operations & Technology oversees contact routing, contact center technology, workforce planning, operational performance and budgeting for all Alaska Airlines and Hawaiian Airlines contact center locations. This Director is responsible for delivering exceptional guest and agent service through efficient operations, innovative technology solutions, and high performing teams. The ideal candidate brings deep expertise in contact center management and technology with a strong focus on scalability, digital transformation, and guest satisfaction. Key Duties + Actively manages daily operations of Alaska Airlines’ contact centers to ensure tools/technology are working effectively and the operation is staffed appropriately based on real-time state of the airlines’ operations. + Drives operational excellence through process and technology optimization, resource planning, and workforce management. + Develops and executes the contact center technology vision and roadmap. + Oversees deployment and integration of contact center tools/technology. + Partners with IT, vendors, and internal stakeholders to sustain and modernize contact center platforms, tools, technology, and infrastructure. + Champions a culture that continuously seeks opportunities to improve guest and agent experience along with operational efficiency + Utilizes data and feedback to understand and articulate health of the operation, identify pain points and inefficiencies, and drive enhancements. + Develops and executes comprehensive workforce management (WFM) strategies to ensure adequate staffing based on forecaste…

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