About the role
Operations Ramp Supervisor
Location: DHL Aviation, East Midlands Airport
Contract type: Permanent
Hours: Tues-Friday- 15:30-02:00
Department: Ramp
Grade: LL
🔎 About the Role
The Ramp is an essential department within operations at the EMA HUB. The ramp workers ensures that once material arrives in the Hub facility by air transport, the unloading and reloading is performed in accordance with DHL, Airline and Legal Regulations, and that the material is sorted in accordance with established procedures and is available for further distribution throughout the network at scheduled times.
✅ What You’ll Be Doing
Co-ordinate safe Ramp operations through effective staff and resource management
Ensure operational activities are conducted in compliance with Company and International Standards including the Health and Safety at Work Act, Aviation Security Act and GSOP/Q-Pulse Requirements
Ensure deadlines and schedules are met
Liaise with external third-party customers
Support DHL Core operations as required
Identify training requirements
Input LRT data
Support continuous improvement initiatives
Narrow and Wide-bodied aircraft handling
CIS & EOS facilitation
Management of team including:
Management of time and absence
Band 3 or working towards
Managing conflict in a confident, considered and respectful manner
Handling grievance and disciplinary processes where required
Providing regular developmental and motivational feedback
Conducting quarterly Check-Ins with the team
Driving participation in Employee Opinion Survey and contribute to follow up actions
Motivate, mentor and support staff at all times to develop high performing teams through active leadership and defined team and individual expectations
Supervisors are responsible for the Health and Safety of their employees as well as having a thorough understanding of the Health and Safety Policy and the risk associated with their area of responsibility.
⭐ What You’ll Bring
Clear knowledge of Ramp and Hub operations
A safety-first attitude
Understanding of Ground Support Equipment that is used in operation
Excellent communication and interpersonal skills
Self-confident with ability to lead…
