About the role
Achieving our goals starts with supporting yours. Grow your career, access top-tier health and wellness benefits, build lasting connections with your team and our customers, and travel the world using our extensive route network.
Come join us to create what’s next. Let’s define tomorrow, together. Description
The Supervisor - AO Premium Services serves as the dedicated in-field, frontline supervisor for the operation of United’s suite of premium products, including but not limited to: United Clubs, Polaris lounges, Global Services, VIP, and tarmac transportation program. The position will be based in a United Airlines airport location – with direct reporting to local Airport Operations and the Premium Services Regional Manager.
This Supervisor role will partner very closely with local Airport Operations and vendor partners in order to effectively manage all aspects of the operation, including: staffing/manpower planning, maintaining facilities to corporate standards, facility improvements, product and service roll-outs, performance management of employees, etc. Further, this role will strive to achieve continuous improvement across the operation of United’s premium products with a focus on driving consistency, identifying and implementing efficiencies, and managing costs.
Provide day-to-day management of operational execution for United’s suite of premium products in a particular airport
Lead teams of customer services agents dedicated to premium spaces – adhere to United leadership principles, standards and core objectives – address challenges in the moment and provide corrective action as needed
Administration of employee-related needs, including: hiring and qualification processes, shift scheduling, performance management (coaching, mentoring, adherence to standards, relationship-building, etc.), while understanding and adhering to all labor agreements
Provide/support delivery of tools, training, communication, etc. to dedicated employees
Oversee daily third party service partner execution of food & beverage, appearance care, and other contracted services – addresses challenges in the moment and provides corrective action as needed
Liaise with third p…
