About the role
Position Summary
The Manager, Modern Retailing and New Distribution Capability (NDC) Technology, is responsible for leading the product management, delivery, and ongoing evolution of JetBlue's airline retailing technology platforms focused on airline distribution and indirect channels. Reporting to the Senior Manager, Commercial Technology, this role owns the technology roadmap for JetBlue's NDC platform and Offer capabilities while partnering across Technology and Commercial organizations to deliver modern retailing solutions that enhance the customer experience, expand distribution capabilities and support JetBlue’s commercial strategy.
This role leads a specialized team responsible for product management, platform support, operational excellence, and continuous improvement of JetBlue's NDC and modern retailing technology ecosystem. Working closely with Commercial and Crewmember Technology, Engineering, Enterprise Architecture, Revenue Management, Sales and Distribution, Digital, Customer Support, and strategic external technology partners, the Manager ensures retailing capabilities are delivered reliably while helping shape JetBlue's long-term evolution toward Offer, Order, Settle, and Deliver (OOSD) capabilities and modern airline retailing.
Essential Responsibilities
Own the technology product roadmap, lifecycle, and continuous improvement of JetBlue's NDC platform and supporting Offer capabilities.
Lead the planning, prioritization, and successful delivery of retailing technology initiatives in partnership with Engineering teams and business stakeholders.
Partner with Commercial, Revenue Management, Sales, Digital, Customer Support, and other Technology teams to understand business needs, define product priorities, and deliver scalable technology solutions.
Ensure the successful implementation, operational stability, and ongoing enhancement of NDC capabilities, supporting JetBlue's retailing and distribution objectives and adoption.
Drive continuous improvement of Offer management capabilities, including merchandising, ancillary retailing, distribution, servicing capabilities and partner enablement.
Contribute to JetBlue's long-term retailing strat…
