About the role
Date Posted
2026-09-22 Country
Hong Kong Location
HK-NT-TSEUNG KWAN O-080 ~ 80 Chun Choi St ~ HAECO BLDG Position Role Type
Unspecified Position Summary
A Customer Service Representative is responsible to manage customer orders and repair requests while ensuring accuracy and compliance. This role serves as the primary interface between the company and customers, providing timely updates on product status and deliveries, addressing inquiries, and coordinating with internal teams to resolve issues.
A. Key Responsibilities
Ensure customer orders, purchase orders, quotations, and invoices are accurately generated, processed, and recorded in SAP.
Manage repair orders in SAP, including financial processing in accordance with contractual terms and conditions.
Follow up on customer requests and inquiries in a timely and effective manner, in line with service standards or as directed by the Customer Service Supervisor.
Act as a key point of contact for customers, providing timely updates on product status, delivery schedules, and order progress.
Maintain a good working knowledge of company products, services, and processes to provide accurate information and support to customers.
Support sales and operations teams in addressing customer concerns and coordinating solutions.
Coordinate with production, sales, shipping, warehouse, and other internal stakeholders to expedite orders, trace shipments, and resolve delivery issues.
Accurately document customer service interactions to support service quality, reporting, and trend analysis.
Provide administrative and operational support to the Customer Service Supervisor as required.
Perform any other ad hoc duties as assigned by the Manager to support business and operational needs.
B. Skills & Qualifications
HKDSE or above, with a university degree or equivalent experience preferred, or an advanced degree in a related field with relevant experience
Strong communication and influencing skills, with the ability to communicate effectively with stakeholders both within and outside the team. Able to explain policies, procedures, and work processes clearly, and influence decision-making by recommending appropriate course…
