About the role
Are you ready to take flight in a dynamic and fast-paced aviation industry? As a global leader in aviation services, Swissport provides Ground Handling, Cargo Handling, and Passenger Services to over 300 million passengers annually. Our mission is simple – “To provide the aviation industry with consistent and tailor-made solutions around the globe, for a better customer experience.” We believe that our people are what differentiate us from our competition. At Swissport, we are driven by our core values of Show You Care, Do the Right Things and Win as a Team, and we are currently seeking dedicated individuals, who align with these values, to join our team at various locations across the globe. Job Summary The Cargo Flight Operations Agent is a key member of the flight operations team, responsible for coordinating and managing all aspects of cargo operations within the airline’s flight schedule. This role ensures the efficient, safe, and compliant handling of cargo from acceptance through to loading and unloading during flight operations. The specialist will work closely with cargo agents, flight crew, ground operations, and other departments to ensure the timely and accurate delivery of cargo. Additionally, the role involves engaging with customer service, servicing clients, and liaising with freight forwarders to ensure a seamless cargo experience. Your activities Coordinate and support daily cargo operations for scheduled flights. Process and maintain cargo documentation, including air waybills, manifests, customs documentation, and shipment records. Track and coordinate incoming and outgoing shipments, ensuring timely and accurate processing. Monitor flight schedules and communicate operational changes, delays, or disruptions to relevant stakeholders. Liaise with customers, freight forwarders, flight crews, ground handlers, and internal departments to facilitate smooth cargo operations. Ensure compliance with company procedures, aviation regulations, safety standards, and security requirements. Support cargo acceptance processes, including documentation checks and shipment verification. Assist in resolving cargo discrepancies, delays, damaged freight, and misr…
