About the role
Job Description
Do you enjoy working in a fast-paced, safety-obsessed aviation environment?
As an Operations Coordinator you will be the primary communication link between ground operations and our customers. The Operations Coordinator coordinates all processes in all areas of responsibility that may arise during the course of aircraft handling. Ideal candidates will have at least one year of experience in aviation ground handling or cargo/mail sorting.
Alliance Ground International (AGI) is one of the largest independently owned ground handling companies providing services to 100+ airlines in 61 airports across the U.S. and Canada. We are the home to over 12,000 team members supporting over 1.5B Kilos and over 400K departures. Our Ground division has a strong reputation in aviation ground services. We are committed to providing the highest quality service and continuing our outstanding safety track record. As we continue to grow, we only look for the best in the industry.
Job Responsibilities
Provide the principal operations communications between Ramp Operations and the customer.
Monitor all flight activity, record and update daily flight records with key information.
Operational safety and load security checks on aircraft prior to departure.
Coordinate all towing activity, obtain and track gate activity including all changes.
Be accountable for monitoring operational performance, maintaining Service Level Agreements (SLA) statistics as well as daily performance statistics.
Works closely with Duty Manager and Ramp Supervisor to ensure resources are allocated accordingly to meet operational demands and ensures that unserviceable GSE is reported to maintenance.
Safety, Security and Compliance
All AGI Team members have a responsibility and duty while at work to:
Take reasonable care for the health, wellbeing, safety, and security of themselves and of others who may be affected by their actions or omissions while at work.
Cooperate with their manager / supervisor to allow them to perform or comply with any legal requirements imposed on the company.
Not intentionally or recklessly interfere with or misuse anything provided by the company in the intere…
