About the role
As an Airside Experience Associate, you play a hands-on role in delivering safe, efficient, and guest-focused service within the private aviation environment. Your support helps keep day-to-day operations running smoothly, while also contributing to an exceptional ground experience for guests and crews alike.
You’ll be responsible for the careful handling of baggage, cargo, and freight, as well as monitoring secure airport access points - all with a mindset of service, precision, and safety. Whether you’re managing ramp activity or assisting with aircraft support, your presence contributes directly to a positive and seamless guest journey.
This role requires flexibility to work different shifts, including nights, holidays, and weekends, with the ability to operate in both indoor and outdoor conditions near active aircraft and ground equipment and in varying weather conditions.
If you take pride in operational excellence and love creating exceptional guest experiences, this is your opportunity to make an impact from the ground up.
(Other duties may be assigned)
Responsible for loading and unloading baggage, freight, and cargo and for properly transferring packages between planes or other modes of transportation.
Operate and drive ground service equipment such as tugs, trucks, conveyors, and other freight handling equipment.
Conduct identification checks for flight crews, passengers, visitors and vendors entering the terminal and/or the Airport Operations Area (AOA) in accordance with the Company’s security procedures.
Monitor facilities to include street side, parking lots, terminal, hangars and AOA.
Assist Airside Experience Specialists to ensure our guests receive an exceptional experience. Services to include, but not limited to, connecting ground power units and providing potable water services, wing walking, chocking and positioning stairs/jetway to aircraft.
Stop work when an unsafe condition or act is likely to cause harm to people, the environment, Company or guest assets, or the Company’s reputation if the work continues. Report concerns to the appropriate manager and cooperate in addressing the unsafe act or condition.
Maintain safe, clean an…
