About the role
Date Posted
2026-07-21 Country
Japan Location
JP-13-TOKYO-HANEDA AIRPORT-CUST ~ JP-13-TOKYO-HANEDA AIRPORT-CUST (External Site) ~ ANA CMB (External Site) Position Role Type
Unspecified
We are currently hiring a Sr Technician, Field Services to join our Avionics division, specifically our Airports Systems Managed Services Team based in the Haneda International Airport, Japan. With a global presence at more than 170 airports, Collins Aerospace helps airports meet and exceed those expectations. We offer integrated and intelligent solutions for passenger processing and facilitation, airport operations and baggage management. And with a reputation as a master communications network integrator, we understand the flow of the airport is the flow of the industry.
Job Responsibilities
Responsible for the agreed Service Level Agreement (SLA) target on system operations including server and network.
Regular communication with the customer on site progress, and take any remedial action for deficiencies.
Serve as customer liaison and point of contact for all key activities with a variety of airlines and airport authority customers including Senior Executives. This includes but is not limited to the following: airline upgrades, Airport System (CUPPS - Common Use Passenger Processing System) hardware relocation for airport gate and/or check-in counter expansion, ensuring continual compliance and reporting of service level performance, escalations, and ensuring customer, corporate or local procedures/expectations are in compliance, installations, etc.
Develop on site policy and procedures
Requires rotational shift duty onsite
Promote continual quality improvements and development of quality control programs.
Conduct to develop training material and organize training sessions for system users.
Meet regularly with the airport and airlines to review the current service performance, present reports on equipment and service reliability and any other general topics for discussion
Reports to and will be required to work closely with the Site Manager to learn, to assist, and to be able to carry out documented site operation administration duties.
He/she will require security c…
