About the role
The Senior ServiceNow Analyst & Platform Administrator is responsible for the administration, support, configuration, release coordination, and operational excellence of the ServiceNow platform.
Working across multiple product pods and ServiceNow capabilities, this role ensures platform environments remain stable, secure, available, and ready to support ongoing delivery. The Senior Analyst partners closely with Product Owners, Business Analysts, Developers, Solution Architects, QA Analysts, and business stakeholders to support successful deployments, maintain platform health, and continuously improve platform operations.
The successful candidate combines strong ServiceNow administration expertise with excellent organization, problem-solving, and coordination skills. They serve as a trusted platform expert, helping delivery teams move efficiently while ensuring the platform remains reliable and supportable.
Key Responsibilities
Platform Administration & Configuration
Administer and maintain ServiceNow platform capabilities across development, test, and production environments.
Configure and support users, groups, roles, notifications, catalog items, workflows, and platform settings.
Support ServiceNow products including ITSM, ITAM, ITOM, SPM, IRM, HRSD, CSM, Employee Center, Knowledge Management, and custom applications.
Monitor platform performance, health, and availability.
Troubleshoot and resolve platform issues, incidents, and configuration defects.
Support environment refreshes, cloning activities, and platform maintenance activities.
Release Coordination & Deployment Support
Coordinate platform releases across multiple delivery teams and pods.
Manage release schedules, deployment planning, release readiness reviews, and production deployment activities.
Partner with Product Owners, Developers, QA Analysts, and stakeholders to ensure releases are well planned and successfully executed.
Coordinate upgrade preparation, testing activities, validation efforts, and post-deployment support.
Track release dependencies, risks, and conflicts and work with delivery teams to resolve them.
Maintain release documentation, deployment records, release calendars, and commu…
