About the role
Overview
People. Passion. Pride. This is what has driven our teams since 1833.
Since that time, we have developed to become a critical partner in the global aviation industry, delivering time-critical logistics services at 350 locations in more than 65 countries, across six continents.
But at the heart of our business is our people.
Role Purpose
Co-ordination of all functions required to enable the safe, compliant, and on-time departure of aircraft within their scheduled turnaround times, in accordance with the Ground Handling Manual and company procedures.
Dispatchers are responsible for ensuring the Menzies Aviation product is delivered consistently in line with service level standards set for both on-time and station performance. This includes close liaison with Load Supervisors, Ramp Team Leaders, and other operational staff who are responsible for the maintenance of safe standards, oversee ground equipment and stand conditions, and safeguard both punctuality and safety. The role also requires influencing and facilitating the consistent delivery of a “World Class” product to our customers and airline partners.
What you will be doing
To consistently deliver the highest possible level of customer service at all times.
To effectively manage an aircraft's turnaround, giving support where appropriate.
Liaise with the Ramp Team Leader or Load Supervisor regarding inbound and outbound load, identifying and escalating any anticipated problems with staffing levels or equipment not already advised or resolved.
Ensure there is sufficient, serviceable equipment available to meet the flight (while not physically checking each item, the Dispatcher/TCO must confirm this with the Load Supervisor).
Ensure checks are in place to confirm the passenger arrival route is safe and ready, secured to present passengers to correct border security point, including doors open where required and appropriate
passenger supervision to access the terminal or transport safely.
Ensure available and gain assurance on serviceability of the stand guidance system and passenger loading bridge or steps. Ensure all are free from contamination prior to their use.
Inspect the aircraft sta…
