About the role
Overview WELCOME TO SITA
At SITA, we keep airports moving, airlines flying smoothly, and borders open. Our technology and communication innovations power the success of the global air travel industry.
You'll find us in 95% of international airports, working closely with over 2,500 transportation and government clients. Each partnership brings unique challenges, and we thrive on delivering fresh solutions and cutting-edge tech to keep operations running like clockwork. We don't just move the world forward-we're proud to be recognized as a Great Place to Work ® by 79% of our employees and certified in most of our growing locations. Here, we feel empowered, supported, and inspired to grow.
Are you ready to love your job?
The adventure begins right here, with you, at SITA.
PURPOSE
An Associate Field Engineer is responsible for performing maintenance repairs and installations at customer locations. Supports senior technicians in delivering maintenance and support services to maximize customer satisfaction. Assists in improving working processes and procedures ensuring service quality is maintained. Provides operational support while gaining technical knowledge in airport services. Assists with managing resources including tools and equipment while receiving training on specific systems and tools. Works under the guidance of experienced team members contributing to team objectives and continuous improvement.
KEY RESPONSIBILITIES
Field Service Engineering Install and configure equipment or systems at customer sites according to specifications.
Diagnose and resolve technical issues with equipment or systems in a timely manner.
Perform routine maintenance and repairs to ensure optimal equipment performance.
Provide training to customers on the proper use and maintenance of equipment.
Maintain accurate records of installations service visits and repairs.
Provide onsite technical support addressing customer questions and concerns.
Adhere to safety protocols during installation maintenance and repair activities.
Stay updated on product knowledge and industry trends to enhance service quality.
Site Facility Management Under instruction oversee the maintenance o…
