About the role
Join our Global TUI Intercruises Operations team in Malaysia as a Port Delivery Agent, where you will be responsible to ensure the seamless delivery of cruise operations across shore excursions, transfers, land programs and turnaround services, maintaining high service standards on-site. Act as a key liaison between cruise lines, suppliers and internal teams to coordinate requirements and ensure smooth execution. Oversee bookings, documentation and real-time issue resolution during operations. Support financial accuracy through cost control, invoicing validation and system updates. Coordinate staffing and scheduling in line with operational needs. Uphold service quality, Health & Safety and cruise line standards through consistent supervision and training.
Intercruises Shoreside & Port Services is a specialist business providing cruise ship handling services to cruise lines in destinations throughout the world. You will be assisting cruise lines and other clients in the provision of their daily operations.
If you have got the right to work in Malaysia and speak English, keep on reading!
The closing date for applications is the 2nd of October 2026.
ABOUT OUR OFFER
A job at TUI offers more than your basic salary.
We pay you for all training days completed plus free access to our TUI Learning Hub, TUI Skills Academy & language lessons.
Get involved with charity and sustainability initiatives like the TUI Care Foundation and complimentary access to our dedicated WeCare Team & 24/7 Wellbeing Hub.
We offer a permanent contract, and you can level up your career with growth opportunities tailored to your unique skills and expertise.
ABOUT THE JOB
Support the delivery of operations, including shore excursions, transfers, land programs, hotels and turnaround services. This includes being physically present at different locations on operational days to deliver excellent customer and cruise line service, including early starts and weekend work.
Liaise with cruise line representatives, shipboard teams and internal stakeholders to confirm operational requirements.
Coordinate bookings and confirmations with transport providers, guides and other operational supplier…
