Travel Agency Support Specialist

Type of contract: Permanent

"Our people are the heart of Norwegian.
We embrace a culture of diversity, equality, and inclusion.
Embracing this culture is critical to our business success and makes us stronger together.
Our people have different strengths, experiences, and backgrounds, but all share a passion for our vision: to become the most loved and trusted airline in Europe."

Are you our new Travel Agency Support Specialist in Riga?

Come join our team!

As a Travel Agency Support Specialist, you are an expert in Amadeus E-tickets and EMDs, combined with a solid understanding of pricing, tariffs, and refunds.

You are our ideal candidate if you have

• English language skills at least at the B2 level (verbal and written).

• Strong customer focus competency and excellent communication skills.

• Expert knowledge and understanding of Amadeus E-tickets, EMDs, and how to book and reissue.

• Experience with BSP/IATA pricing, tariffs, and refunds (considered beneficial).

• Customer service experience in an airline, travel agency, or contact center.

• Experience working with digital platforms with the ability to quickly grasp new technology.

• Experience as a trainer (considered an advantage).

• Fluency in any Scandinavian language (considered an advantage).

Applications will be reviewed on an ongoing basis.

What you will do (Key Responsibilities)

• Give support to travel agencies on e-mail, phone and chat, and handle Refund Applications/ADMs via BSP-link.

• Assist and investigate pricing and e-tickets/EMD issues that travel agencies are struggling with.

• Identify, report, and escalate situations within the department.

• Support other colleagues and departments with questions related to bookings made by travel agencies

• Create and maintain Amadeus user manuals, describing practices and procedures related to the system.

• Stay updated with system information, changes, and updates.

• Help identify gaps in skills that may require additional training and coaching.

• Anticipate customer needs, proactively address concerns, and ensure high levels of customer satisfaction.

• Participate in projects and share GDS knowledge cross-department when required. This can also include training and up-training.

This job is for you if you have

• Good teamwork capabilities.

• Problem-solving competency and flexibility.

• The ability to focus and work in a fast-paced, dynamic environment.

• A self-driven and structured work style.

• A proactive, solution-oriented "can-do" attitude with a strong work ethic and willingness to take ownership.

• The ability to learn new technology quickly and a desire to develop professionally.

We can offer

There are lots of benefits that go beyond a competitive salary once you join us as a colleague.
We aim to reward, support and develop our people in their chosen career.

• Travel in Europe and beyond with massively discounted employee priced tickets with Norwegian and our partner airlines
• Get comprehensive travel insurance
• You will have the flexibility to combine working from our office and from home
• We offer a competitive salary
• Opportunity to join our share saving plan

Do you have any questions?

If so, please contact:

Tom Høgseth

Team Leader, Travel Agency & GDS Support

Mobile: +47 934 01 666

E-mail: tom.hoegseth@norwegian.com

“We care for each other, our customers and our environment as we navigate the skies together
- the Norwegian way”

Travel required: Some travelling must be expected