Strategic Account Manager - Hybrid Model (remotely & on-site)

Build partnerships. Drive growth. Take aviation further!

Lead strategic customer accounts, uncover new business opportunities, negotiate impactful deals, and turn customer relationships into long-term success.

Bring your commercial expertise and passion for aviation! Fly with us and take your career to new heights!

Tasks

Your main tasks include, among others:

• Act as the primary contractual and commercial interface for assigned key accounts, ensuring delivery of all contractual obligations and maximizing customer value
• Lead account planning sessions with Customer Success, Sales, and Service teams to identify opportunities for upselling, cross-selling, and solution expansion
• Proactively identify and pursue new business opportunities within existing accounts, collaborating closely with the Account Executive and Sales Development Manager
• Monitor account health, customer satisfaction, and performance metrics; develop action plans to address risks and capitalize on growth opportunities
• Initiate and lead improvement projects for products, processes, and customer experience

Requirements

The ideal Strategic Account Manager must fulfill the following requirements:

• Bachelor’s degree required
• Master’s degree (MBA or equivalent) preferred
• 2 - 3 years in aviation, account management, customer service, or sales & marketing required
• Technical/engineering experience is a plus
• Fluency in English language required
• German, Spanish and/or Portuguese language desirable
• Knowledge in aviation MRO, accounting, controlling, financials
• MS Office skills as expert
• Knowledge in SAP, business warehouse, CRM platforms and/or relevant operational systems
• Willingness to travel
• Must possess a valid driver’s license
• Shift work / overtime
• Manage constant time pressure
• Manage high stress levels
• Must possess a legal work permit in the U.S.

About Lufthansa Technik Component Services LLC.

Lufthansa Technik is the worldwide leading independent provider of maintenance, repair, overhaul and modification services for civil aircraft. With tailored maintenance programs and state-of-the-art repair methods we ensure the durable reliability and availability of our customers’ aircraft fleets. We are an internationally-licensed maintenance, production and development company. With its six business units (Maintenance, Overhaul, Component Services, Engine Services, Landing Gear Services, and VIP Services and Innovation) the Lufthansa Technik Group offers its approximate 800 customers worldwide, a complete range of services round about aircraft technology.