Sr Manager, IT Engineering - Wireless Transport

Intro

Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!

Why you'll love this job

• This is a Senior Manager technology leadership role responsible for defining and executing the strategy, engineering, delivery, and operational support of American Airlines' wireless transport platforms.
• The role is a part of the Global Network Delivery team within the Workplace Technology group.

What you'll do

As noted above, this list is intended to reflect the current job but there may be additional essential functions (and certainly non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed whenever it is deemed appropriate to do so, observing, of course, any legal obligations including any collective bargaining obligations.

• Lead, coach, and develop a diverse organization of 20+ technical professionals while building talent, managing resources, and fostering an inclusive, accountable, and innovative culture.
• Define and execute the long-term strategy, product roadmap, and investment priorities for enterprise wireless transport and radio communication services.
• Provide leadership for secure, reliable, and scalable enterprise WiFi services across airports, campuses, maintenance facilities, and operational locations.
• Direct cellular transport services, including carrier partnerships and the evaluation and adoption of LTE, 5G, private cellular, CBRS, IoT, and emerging technologies.
• Oversee the design, operation, modernization, and lifecycle management of the Skyview Campus Distributed Antenna System.
• Lead mission-critical air-to-ground and ground-to-ground radio communication services supporting more than 300 airports and operational locations worldwide.
• Drive operational excellence through service reliability, incident and problem management, automation, observability, business continuity, and measurable performance objectives.
• Manage budgets, business cases, vendor relationships, cybersecurity partnerships, regulatory compliance, technology investments, and risk mitigation.

Minimum Qualifications- Education & Prior Job Experience

• Bachelor's degree in Computer Science, Information Technology, Telecommunications, Computer Engineering, Electrical Engineering, or a related technical discipline, or equivalent experience.
• 5+ years of leadership experience managing a global workforce that consists of cross functional technical teams of 15 or more.
• 5+ years of progressive experience in network engineering, telecommunications, wireless infrastructure, or related technology disciplines.
• Experience delivering and supporting large-scale enterprise wireless networks and communications platforms.
• Experience managing mission-critical infrastructure operations, major incidents, and service reliability programs.
• Experience managing technology budgets, vendor relationships, contracts, and strategic roadmaps.
• Experience communicating with executive leadership and partnering across business and technology organizations.

Preferred Qualifications- Education & Prior Job Experience

• Master's degree in Business Administration, Engineering, Information Technology, Telecommunications, or a related discipline.
• Experience supporting airline, airport, transportation, logistics, manufacturing, or another mission-critical operational environment.
• Experience managing product-based technology organizations using Agile delivery practices.
• Experience leading enterprise infrastructure modernization and digital transformation initiatives.

Skills, Licenses & Certifications

• Wireless Networking: WiFi 6 technology and above, 802.11ax and 802.11be, RF engineering, satellite wireless, predictive and onsite surveys, wireless design, security, authentication, analytics, and observability
• Cellular and Mobility: LTE, 5G, private cellular, CBRS, carrier transport, mobility services, and IoT connectivity.
• Distributed Antenna Systems: Active and passive DAS architectures, carrier integration, venue coverage design, RF propagation, optimization, and lifecycle management.
• Radio Communications: Land Mobile Radio (LMR), conventional/trunked radio systems, AVTEC Dispatch communication system, Motorola Repeaters/subscribers, UHF/VHF Radio Infrastructure, FCC Licensing management
• Enterprise Networking: TCP/IP, routing and switching, network segmentation, Quality of Service, VPN, SD-WAN, network security, automation, and telemetry.
• Service Operations: ITIL service management, incident and problem management, monitoring, business continuity, disaster recovery, AIOps, and operational automation.

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

• Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
• Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
• Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
• 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
• Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Team Member Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.