Sr Associate Analyst, IT Cybersecurity Business Engagement

Intro

Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!

Why you'll love this job

• As one diverse, high-performing team dedicated to technical excellence, you will focus relentlessly on delivering unrivaled digital products that drive a more reliable and profitable airline.
• Experience supporting cybersecurity communications, awareness campaigns, training delivery, stakeholder engagement, reporting activities, and program coordination in a business, technology, or cybersecurity environment.

What you'll do

This list is intended to reflect the current job but there may be additional essential functions (and certainly non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed whenever it is deemed appropriate to do so, observing, of course, any legal obligations including any collective bargaining obligations.

• Support Cyber Business Engagement Activities: Assist with cybersecurity awareness and engagement efforts by coordinating with business and technology teams, supporting outreach activities, and helping promote secure behaviors across the organization.
• Support Security Awareness, Training, and Education Programs: Assist in the development, scheduling, distribution, and maintenance of cybersecurity awareness campaigns, training materials, and educational resources for employees.
• Support Phishing Simulation and Human Risk Programs: Coordinate phishing simulation activities, track participation and results, support reporting efforts, and assist with initiatives to improve employee security awareness and reduce human-centered risk.
• Analyze and Report Engagement Metrics: Collect, validate, and prepare awareness, training, phishing simulation, and engagement data to support reporting, identify trends, and provide insights to stakeholders and program leaders.
• Support Business Stakeholder Engagement: Assist in building relationships with business and technology partners by coordinating meetings, gathering feedback, documenting requirements, and helping communicate cybersecurity priorities and guidance.
• Assist with Security Reviews and Consultations: Support cybersecurity reviews for business and technology initiatives by gathering information, documenting findings, tracking action items, and helping communicate security considerations to stakeholders.
• Support Communication and Outreach Efforts: Develop and distribute cybersecurity communications, awareness materials, newsletters, presentations, and other content that reinforces security best practices and emerging threat awareness.
• Maintain Program Documentation and Reporting: Support the creation and maintenance of program documentation, stakeholder presentations, communications, training records, dashboards, and status reports.
• Coordinate Program Activities: Assist with planning, scheduling, logistics, stakeholder communications, and follow-up activities for awareness campaigns, training initiatives, phishing simulations, and engagement events.
• Support Continuous Improvement Efforts: Identify opportunities to improve awareness campaigns, training programs, communications, reporting processes, and stakeholder engagement activities to strengthen the organization's security culture and program effectiveness.

All you'll need for success

Minimum Qualifications – Education & Prior Job Experience

• Bachelor's degree in Cybersecurity, Information Systems, Computer Science, Business, Risk Management, Compliance, Audit, or a related discipline, or equivalent experience/training.
• Experience supporting cybersecurity awareness, training, phishing simulation, business engagement, communications, or related cybersecurity programs.

Preferred Qualifications – Education & Prior Job Experience

• Additional education, coursework, or training in cybersecurity, information security, information systems, risk management, compliance, audit, or a related field preferred.
• 2+ years of experience in cybersecurity awareness, training, phishing simulation, business engagement, communications, or related cybersecurity programs.
• Experience with cybersecurity awareness platforms, phishing simulation tools, learning management systems, communication campaigns, reporting and analytics, or related technologies preferred.
• Experience applying industry cybersecurity best practices and awareness frameworks, including human risk management, security culture development, phishing resilience, and cyber education programs preferred.

Skills, Licenses, and Certifications

• Basic knowledge of cybersecurity awareness, training, phishing simulation, and human risk management concepts and practices.
• Familiarity with cybersecurity best practices, security awareness principles, phishing prevention, and employee education programs.
• Ability to assist with the coordination and execution of cybersecurity awareness campaigns, training activities, and phishing simulation exercises.
• Analytical skills with the ability to collect, review, and summarize awareness metrics, campaign results, participation data, and stakeholder feedback.
• Ability to support security awareness initiatives and stakeholder engagement efforts by communicating cybersecurity information clearly and effectively.
• Demonstrated initiative and accountability, including the ability to manage assigned tasks, meet deadlines, and follow through on action items with minimal supervision.
• Strong organizational skills with the ability to support multiple projects, communications, training activities, stakeholder requests, and reporting requirements simultaneously.
• Effective written and verbal communication skills, with the ability to create and distribute awareness materials, presentations, communications, and training content.
• Ability to work collaboratively with cybersecurity, technology, business, communications, human resources, and other cross-functional teams.
• Curiosity and willingness to learn about cybersecurity threats, employee risk behaviors, awareness strategies, and evolving security practices.
• Experience using or learning awareness platforms, phishing simulation tools, learning management systems (LMS), collaboration tools, dashboards, spreadsheets, and reporting solutions.
• Ability to maintain program documentation, track action items, coordinate stakeholder communications, and support ongoing program operations.

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

• Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
• Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
• Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
• 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
• Additional Benefits: Other great benefits include our Member Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Team Member Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.
Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.