Service Reliability Engineer

Job Title

Service Reliability Engineer

About The Business Area/Department

The Front Office Reservation (FOR) group oversees the front office applications used by Travel Agents and Travel Management Companies across the world, with the flag-ship application being Selling Platform Connect. The products are enterprise-class, hosted in public clouds, and built primarily using standard open software on a Java platform.

Summary of the role

Within the Front Office group, you will be part of the FOROPS team. A team in charge of security, implementations, and support of the infrastructure hosting applications.

In this role you’ll

• Maintain Amadeus distribution services on the cloud by measuring and monitoring system health, availability, latency, and all operability criteria.
• Coordinate and manage projects and/or team members locally in Bogota
• Coordinate incident response, post-incident investigation, and practice follow-up/post-mortem reports.
• Engage in continuous improvement of the whole product and platform lifecycle through development design, deployment, operations, and refinement.
• Adapt and improve the monitoring, alerting, log management, and auto-recovery (Prometheus, Splunk, Grafana, etc.) to meet our SLAs/OLAs.
• Coordinate, review, and support major releases/technical changes with application owners and middleware organizations.
• Support the production and customer-facing test environments for the Amadeus distri-bution portfolio.
• Coordinate incident recoveries and follow-up actions, acting as a liaison between Op-erations and Development teams.
• Perform strong and deep troubleshooting in a cloud (OpenShift/Kubernetes) environ-ment.
• Review and support server-side infrastructure changes.
• Provide and update documentation of production architecture and operational guide-lines.
• Review application functional change requests and environment configuration man-agement.
• Ensure the availability and stability of production environments, respecting SLAs
• Automate manual tasks and improve tooling, monitoring, and alerting.

About the ideal candidate

• Fluent in English
• Bachelor’s or master’s degree in computer science, Software Engineering or a related field, or equivalent practical experience.
• Experience with Unix/Linux and cloud systems.
• Experience in designing and troubleshooting large-scale distributed systems
• Ability to debug, optimize, and automate routine tasks.
• Systematic problem-solving approach.
• Experience in programming in Java, Groovy, Python, and building tools is a plus.

What we can offer you

• Get rewarded with competitive remuneration, individual and company annual bonus, vacation and holiday paid time off, health insurances and other competitive benefits.
• Hybrid working model.

• Professional development to broaden your knowledge and enhance your skills with on-line learning hubs packed with technical and soft skills training that allow you to develop and grow.
• Enter a diverse and inclusive workplace, join one of the world’s top travel technology companies and take on a role that impacts millions of travelers around the globe.

Working at Amadeus, you will find

• 🎯 A critical mission and purpose - At Amadeus, you will be powering the future of travel and pursuing a critical mission and extraordinary purpose.
• 🌎 A truly global DNA - Everything at Amadeus is global, from our people to our business, which translates into our footprint, processes, and culture.
• 🎓 Great opportunities to learn - Learning happens all the time and in many ways at Amadeus, through on-the-job training, formal learning activities, and day-to-day interactions with colleagues.
• 🤗 A caring environment - Amadeus fosters a caring environment, nurturing both a fulfilling career and personal and family life. We care about our employees and strive to provide a supportive work environment.
• 💰 A complete rewards offer - Amadeus provides attractive remuneration packages, covering all essential components of a competitive reward offer, including salary, bonus, equity, and benefits.
• 🌈 A diverse and inclusive community - We are committed to leveraging our uniquely diverse population to drive innovation, creativity, and collaboration across our organization.
• 📈 A Reliable Company - Trust and reliability are fundamental values that drive our actions and shape long-lasting relationships with our customers

Diversity & Inclusion

Amadeus aspires to be a leader in Diversity and Inclusion in the tech industry, enabling every employee to reach their full potential by fostering a culture of belonging and fair treatment, attracting the best talent from all backgrounds, and as a role model for an inclusive employee experience.

Amadeus is an equal opportunity employer and committed to an accessible recruitment process. All qualified applicants will receive consideration for employment without regard to gender, race, ethnicity, sexual orientation, age, beliefs, disability or any other characteristics protected by law.

Be aware of recruitment scams

Amadeus Group never charges fees, requests payment, or asks for financial information during recruitment. All legitimate opportunities are communicated solely through official Amadeus channels, including our careers website. Any payment request or outreach via unofficial platforms (e.g., WhatsApp, Telegram) should be treated as fraudulent.