Senior Visa Services Consultant/PRO - dnata Travel

Job Purpose

dnata is more than a global air and travel services provider. We connect people with possibilities and opportunities across 130+ airports in 34 countries through ground handling, cargo, travel, and catering & retail services. Our purpose is clear: to deliver on the promises our customers make. We are powered by a bold vision to be the world’s most admired air and travel services provider, which guides our strategy, culture, and every role across our teams. Our core values fuel everything we do: we are safe, we play to win, we respect everyone and work together as a team, and we are future thinking. At dnata, we foster diversity, nurture ambition, and celebrate achievement. If you're inspired by purpose and motivated to be part of a global team shaping the future of aviation and travel, we’d love to have you onboard.

As a Senior Visa Services Consultant/PRO, you will provide accurate and compliant visa processing support for business and leisure travel, ensuring excellent customer service, efficient use of immigration systems, and adherence to policies. The role also involves training new employees, handling complex or urgent cases, and contributing to service improvements.

In this role you will:

• Handle end-to-end visa applications, amendments, cancellations, and extensions with accuracy, ensuring compliance with internal policies and immigration regulations.
• Deliver responsive, professional support to clients and internal teams, ensuring timely resolution of queries and adherence to service level agreements (SLAs).
• Maintain up-to-date visa records and ensure proper archiving of documents in line with audit and process requirements.
• Coordinate with immigration officials and internal stakeholders to manage urgent or pending cases, escalating issues as needed to ensure smooth service delivery.
• Support onboarding and continuous learning by training new team members and sharing best practices in visa processing and system use.
• Generate operational reports, track performance, and proactively suggest improvements to enhance efficiency, accuracy, and client satisfaction.

Qualification

To be considered for the role, you must meet the below requirements:

• Have 12 years of schooling or equivalent
• Have 3 to 5 years of experience in visa processing, immigration services, customer services or related administrative or operational functions.

You’ll have an edge if you have:

• Familiarity with immigration portals and visa types across both business and leisure travel.
• A diligent approach, ensuring accuracy in documentation and data entry.
• A strong customer focus, responding promptly and professionally to client needs.
• The ability to collaborate effectively and support team members.
• The flexibility to adapt to changing visa regulations and internal processes.
• Clear and professional verbal and written communication skills.
• A proactive approach to resolving issues and identifying process improvements.
• A diploma in Travel & Tourism or a related field.
• Previous experience in a customer-facing role or within the travel industry.

Salary & benefits

Join us in Dubai and enjoy an attractive tax-free salary and travel benefits that are exclusive to our industry, including discounts on flights and hotels stays around the world. Find out what it’s like to live and work in our fast-paced, cosmopolitan home city in the Dubai Lifestyle section of our website www.emirates.com/careers