Senior Manager - Airport Operations Projects and Execution

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Description

At United, we fly into airports around the entire world. And we need a whole team of people to keep things running in tip-top shape! From the exceptional service at the check-in counter to the departure gate, and even behind the scenes making sure your checked bags arrive with you, our Airport Operations team keeps operations at our airports running smoothly every single day.

Job Overview and Responsibilities

The Senior Manager of AO Projects and Execution is responsible for the overall management of all AO related projects for the Hub, including shepherding initiatives from envision, through design, build, and activate phases, and ensuring that project management fundamentals are utilized and respected throughout so that projects and processes are delivered on time, under budget and achieve the strategic vision of the organization.

This leader will assume responsibility for projects across all AO disciplines including but not limited to Customer Service (ATW), Ramp Service (BTW), Business Office (BO) and Station Operations (SOC) and will collaborate closely with stakeholders from Corporate Real Estate, Finance, Legal, Customer Support Center resources, local airport authority and government agencies, and other departments, and will build strong and cohesive relationships with respective department leaders to ensure that goals, vision and execution of the project are aligned with their operational objectives and needs.

• Oversee Hub construction projects and local airport authority relationships
• Lead a team of Assistant Managers with experience in Airport Operations who will work both individually and collaboratively across the Hub depending on the size and scope of the project
• Other areas of responsibility, projects, and initiatives, as defined by Hub Leader
• Regulatory and audit coordination for Hub
• Active involvement in local airport community

What’s needed to succeed (Minimum Qualifications):

• Associates degree or related field experience in an airline’s operational environment
• Demonstrated leadership ability and desire to work in a very fast paced environment and leading a large-scale organization
• 5 Years Airline Management
• Thorough knowledge of operational and corporate policies and procedures
• Strong knowledge of Airport Operations functions
• Thorough understanding of station controls/quality assurance
• Working knowledge of Microsoft Office computer software
• Excellent communication skills, written and presentation, with ability to present to all levels of the organization
• Outstanding interpersonal skills
• Proactive management style, superior problem-solving skills, and drive for excellence
• Experience with Lean/Six Sigma
• Promote, model and support United’s Core4 values in every interaction
• Must be legally authorized to work in the United States for any employer without sponsorship
• Successful completion of interview required to meet job qualification
• Reliable, punctual attendance is an essential function of the position

What will help you propel from the pack (Preferred Qualifications):

• Demonstrates an understanding of the capabilities and limitations of generative AI tools and effectively leverages them for research, analysis, content creation, and problem-solving. Applies critical thinking to validate AI-generated outputs while adhering to company policies related to responsible AI use, data privacy, and security
• Project Management qualification
• Demonstrated leadership ability in large department environment
• Bachelor’s degree or related airline experience

The base pay range for this role is $127,870.00 to $166,492.00.
The base salary range/hourly rate listed is dependent on job-related, factors such as experience, education, and skills. This position is also eligible for bonus and/or long-term incentive compensation awards.
You may be eligible for the following competitive benefits: medical, dental, vision, life, accident & disability, parental leave, employee assistance program, commuter, paid holidays, paid time off, 401(k) and flight privileges.
United Airlines is an Equal Opportunity Employer. We recruit, employ, train, compensate, and promote without regard to race, color, religion, national origin, gender identity, sexual orientation, disability, age, veteran status, or any other protected category under applicable law. We provide reasonable accommodations for applicants and employees with disabilities. To request an accommodation, contact JobAccommodations@united.com