Senior Business Analyst – Data & AI Governance

Role Introduction

Reports to: Data & AI Governance Manager

The Digital department (DGT) enables the effective and responsible use of data and artificial intelligence across the organization.

As a Senior Business Analyst – Data & AI Governance, you drive the optimisation of Data & AI Governance processes, services and operating practices, improving efficiency, scalability, control, accountability and user experience. You translate governance strategy and operating model requirements into practical and sustainable processes, digital workflows and self-service capabilities that support the trusted adoption of data, analytics and AI.

This role gives you the opportunity to work across business and technology teams to identify opportunities for process improvement, automation and AI-enabled solutions. You will further strengthen your expertise in Data & AI Governance, Responsible AI and governance automation while building sustainable continuous improvement capabilities.

Key Responsibilities

• Analyse and improve Data & AI Governance processes to enhance efficiency, consistency, compliance and user experience
• Partner with business stakeholders, process owners and governance teams to identify process challenges, understand requirements and develop practical improvement opportunities
• Support the rollout and continuous improvement of Data & AI Governance policies, standards and operating procedures through effective process design and implementation
• Develop and maintain process documentation, including process maps, procedures, roles and responsibilities, business rules and workflow guidelines
• Identify opportunities to simplify, standardise and automate governance activities, approval workflows, reporting and administrative processes
• Coordinate with business and technology teams to implement process improvements and workflow automation solutions using existing enterprise platforms and tools
• Monitor governance process performance and use data-driven insights to reduce cycle times, manual effort, bottlenecks and operational risks
• Support stakeholder communication, training and adoption activities to enable successful implementation of new processes and ways of working
• Track key performance indicators (KPIs) and improvement outcomes to measure process effectiveness and business value
• Maintain governance records and process documentation to support audits, compliance reviews and continuous improvement initiatives

Requirements

• Bachelor’s degree in Business, Information Systems, Data Science, Engineering, Analytics or a related discipline
• Minimum 4 years of experience in process optimisation, business transformation, automation, AI governance, operational excellence or technology risk
• Proven ability to redesign complex processes, simplify workflows and deliver measurable business outcomes
• Experience in workflow automation, low-code/no-code platforms, process mining, RPA or AI-enabled solutions
• Strong understanding of Data & AI Governance, Responsible AI, risk management, controls and auditability principles
• Ability to translate business needs into scalable process, platform, automation and governance solutions
• Strong analytical skills with experience using data, KPIs and benefit tracking to support decision-making and prioritisation
• Excellent stakeholder management, facilitation and communication skills, with experience working across Business, Technology, Risk, Privacy, Security and Legal teams
• Strong understanding of organisational design, business capability modelling and operating model development
• Knowledge of emerging trends in Responsible AI, governance automation and data-driven organisations
• A curious, practical and technology-oriented mindset, with a passion for continuous improvement, automation, governance-by-design and scalable long-term solutions

Equal Opportunity

Cathay Pacific is committed to fostering an environment that values Diversity, Equity, Inclusion and Belonging. As an equal opportunity employer, we are committed to attracting and hiring qualified individuals from diverse backgrounds, experiences and abilities. We strive to create a respectful, inclusive workplace free from discrimination, harassment and bullying.

Privacy

Personal data provided by job applicants will be used strictly in accordance with our Applicant Personal Information Collection Statement and for recruitment purposes only. Candidates not notified within eight weeks may consider their application unsuccessful. We keep records of your data for no longer than is necessary for the purpose for which we obtained them and any other permitted linked purposes. If your application is unsuccessful, we will keep your details on file for as long as is necessary to process your application or for the purposes of further job opportunities if you agree to such longer periods.