Senior Benefits & Services Analyst

Key Responsibilities

• Administer and manage employee benefit programs, including medical, dental, life insurance, disability, wellness, retirement, and other company-sponsored benefits.
• Serve as the primary point of contact for employees regarding benefits and HR services inquiries, ensuring timely and accurate resolution.
• Manage relationships with benefits providers and external vendors, monitoring service quality, contract compliance, and performance metrics.
• Coordinate annual enrollment processes, eligibility updates, benefit changes, and employee communications.
• Analyze benefits utilization, program effectiveness, and associated costs, providing recommendations for optimization and cost control.
• Lead initiatives to enhance employee experience and engagement through benefits and service offerings.
• Ensure compliance with internal policies, labor regulations, and benefits-related legal requirements.
• Develop reports, dashboards, and presentations for HR leadership and business stakeholders.
• Conduct market benchmarking and benefits analysis to maintain competitive and attractive employee offerings.
• Partner with Payroll, Finance, HR Business Partners, and external vendors to ensure accurate administration of benefits and employee services.
• Support the implementation and continuous improvement of HR systems, processes, and service delivery models.
• Identify opportunities for process automation and operational efficiencies within Benefits & Services.

Qualifications

• Bachelor's degree in Human Resources, Business Administration, Finance, or a related field.
• Minimum of 5 years of experience in Benefits Administration, HR Services, Compensation & Benefits, or related HR functions.
• Experience managing benefit vendors and employee service programs.
• Strong analytical and problem-solving skills.
• Advanced Microsoft Excel proficiency and experience with HRIS platforms.
• Knowledge of labor regulations and benefits administration practices.
• Advanced English proficiency, both written and verbal.

Competencies

• Customer-focused mindset with strong employee service orientation.
• Excellent analytical and data interpretation skills.
• Strong attention to detail and organizational abilities.
• Effective communication and interpersonal skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Vendor management and negotiation skills.
• Continuous improvement and process optimization mindset.
• Ability to handle confidential information with discretion.