Senior Airport Services Agent - MUC

Job Purpose

At the Emirates Group, we connect the world through our global hub in Dubai, ensuring our customers always Fly Better. As one of the most recognised and admired brands globally, we’re driven by innovation, ambition and excellence. Join a dynamic, fast-paced team where your ideas and relationship-building skills will directly shape employee experience across our global workforce.

Emirates, one of the world’s most awarded international airlines, operates across six continents and serves over 140 destinations through its hub in Dubai. The airline operates one of the most modern and efficient fleets, featuring spacious and comfortable Airbus A380, Airbus A350, and Boeing 777 aircraft.

• Identify and meet the standard and special service requirements of the passengers at check-in, transfer desk, special services and boarding gates by adhering to the set service standards and procedures so that the passengers are handled in a friendly and efficient manner.
• Adhere to the internal operating boarding procedures by ensuring that laid down boarding priorities, announcements, hand baggage removal, regular staff briefing and stationary/equipment availability before the flight. Post the flight, ensure flight coupon reconciliation and head count confirmation is in order to assist the smooth process of a safe and on time departure of EK flights in order to achieve EK standards and passenger satisfaction.
• Guide and advise team members to ensure that superior passenger service levels are upheld and assist the process of ensuring the safe and on-time departure of EK flights
• To liaise and monitor the Emirates Chauffeur drive company on arrival and departure. Ensure eligible passengers are provided with this service on arrival and any passengers that require assistance are met on departure.
• Oversee the arrival of bags into the baggage hall, ensuring priority bags are first on the carousel and assist passengers with missing or damaged bags referring them to Emirates GHA to complete necessary paperwork and follow up on missing bags for Premium passengers ensuring passengers are kept fully informed.
• To monitor queues at check-in ensuring priority given to Premium passenger card holders. To assist and deal with any excess baggage and visa issues that may arise. Assist in dealing with any problems such as, keeping passengers informed of any delays, disruptions and denied boarding including the implementation of the 'Options' scheme.
• Assist with the preparation and completion of pre and post flight documentation and complete all relevant station statistical information and filing.
• Ensure all safety instructions are compiled with at all times and report any damage to aircraft, ULDS, immediately and assist with preparation of relevant reports.
• Cover the absence of check-in supervisor and prepare flight briefs regarding passenger information, ensuring that all staff, GHA and service providers are fully aware of this information. Ensure all operational areas are covered and that staff are aware of what is expected of them to ensure high levels of passenger service in all operational areas.
• Provide ad hoc coverage at the Ticket Desk when there are shortfalls due to leave and sickness.
• Carry out credit card verification and travel documents check diligently.

Qualifications/Experience

• A good level of secondary education or equivalent.
• Experience in Airport Passenger Services handling.
• Knowledge of Departure Control systems.
• Must have completed professional training courses in Passenger Services and Ground Operations.
• Knowledge of Reservations & Ticketing is advantageous.
• Fluency in spoken and written English and German

Information

• Applications from staff that have not completed 12 months’ service in their current position will not be considered.
• Applicants must have the legal right to live and work in Germany. The Company will not aid with obtaining work permits.

Salary & benefits

Competitive Salary

Compeititve Benefits