Senior Airport Services Agent

Location: Dublin, Ireland
About the Role
As a Senior Airport Services Agent, you will deliver high quality passenger service across check-in, boarding, baggage and special services while helping ensure safe, secure and efficient airport operations.

Key Responsibilities

• Act as a key point of contact for customers, stakeholders and service partners at the airport.
• Monitor check-in and boarding activities to ensure service standards are met.
• Support safe, secure and efficient flight operations and aircraft turnaround activities.
• Assist with customer queries, claims and service recovery activities.
• Coordinate with ground handling agents and operational teams to ensure smooth passenger handling.
• Provide support for pre-flight and post-flight administration tasks and reports.
• Assist passengers with travel documentation, visa and residence permit enquiries.
• Ensure compliance with safety, security and regulatory requirements.
• Maintain accurate operational records and training documentation where required.
• Support operational disruption and emergency response activities as required.

Be part of an extraordinary story. Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You’ll find infinite opportunities to grow and work on rewarding challenges that build your skills and experience. Join us as we dare to achieve what has never been done before. Together, everything is possible.