Quality Director EMEAA

Introduction

We are looking for an experienced and strategic Quality Director EMEAA to lead and transform our regional Quality function. This role is responsible for driving one integrated Q-HSSE management system across fuel and non-fuel operations, ensuring the highest standards of quality, safety, compliance, and operational excellence across the region.

Quality Strategy & Leadership

• Develop and own the EMEAA Quality Strategy and annual Quality Plan aligned with the Group Quality Agenda.
• Establish and maintain common quality standards across all business lines.
• Serve as the executive voice for quality, advising leadership on quality risks, performance, and investment priorities.
• Lead the regional Quality team and provide functional leadership to business-line Quality and HSSE leads.

Integrated Q-HSSE Management System

• Lead the integration of Quality Management Systems (QMS) and Safety Management Systems (SMS) into one unified Q-HSSE framework.
• Own governance of the management system architecture and controlled document library.
• Ensure a single, centralized register for audit findings, non-conformities, complaints, corrective actions, training gaps, and equipment defects.

HSSE & Safety Management

• Co-own the EMEAA Safety Management System alongside the VP Q-HSSE.
• Ensure compliance with relevant industry standards, regulations, and best practices.
• Oversee risk management, hazard identification, investigations, and corrective actions.
• Support the SMS Committee and regional HSSE network through effective performance monitoring and governance.
• Act as deputy to the VP Q-HSSE when required.

ISO Strategy & Certification Governance

• Own the regional ISO certification strategy and roadmap.
• Ensure certification scopes remain aligned with business activities while maintaining cost-effective certification structures.
• Provide governance, guidance, and support for country and site certification activities.

Assurance & Audit

• Develop and oversee a risk-based integrated audit program across quality, safety, regulatory, and customer requirements.
• Lead central Quality and HSSE audits, including unannounced inspections.
• Ensure robust corrective action management and verification of effectiveness.
• Monitor and address recurring findings to drive sustainable improvement.

Performance & Governance

• Define and monitor key quality performance indicators with a focus on leading indicators.
• Translate operational data into actionable insights and strategic decisions.
• Lead regular quality reviews and management reviews across the region.
• Escalate significant quality and compliance risks to executive leadership.

Competence, Culture & Third-Party Oversight

• Ensure competency standards and qualification requirements are effective for safety-critical roles.
• Promote a strong reporting culture focused on accountability, learning, and continuous improvement.
• Ensure suppliers, contractors, and agency personnel meet company quality and HSSE standards.

Education & Qualifications

• Degree in Engineering, Quality Management, Aviation, Science, or a related field.
• ISO 9001 Lead Auditor certification.
• ISO 45001 and/or ISO 14001 Lead Auditor qualification preferred.
• NEBOSH Diploma or equivalent HSSE qualification is advantageous.
• Membership of professional bodies such as CQI, IOSH, or similar is desirable.

Experience

• Minimum 10 years' experience in Quality Management or Integrated Management Systems.
• At least 5 years in a senior leadership position.
• Proven success developing and operating integrated, multi-site management systems within an international organization.
• Experience in aviation ground services, aviation fuelling, or another highly regulated, high-hazard industry.
• Strong knowledge of Safety Management Systems (SMS), ISO standards, and industry regulatory frameworks.
• Experience working with executive leadership teams and leading management reviews.

Leadership Competencies

• Strategic and forward-thinking leader with a strong execution focus.
• Ability to influence across a matrix organization without direct operational authority.
• Collaborative partner capable of building strong relationships across Operations, OPEX, HSSE, and business leadership.
• Strong communication skills with the ability to engage both executives and front-line teams.
• High integrity, independence, and professional credibility.
• Fluent English required; Spanish, German, or French would be an advantage.

This is a unique opportunity to shape the future of quality, safety, and assurance across a complex international operation. You will play a critical leadership role in building a unified Q-HSSE culture, driving operational excellence, and ensuring every location operates to the highest standards of safety, quality, and compliance.