Program Supervisor, Inflight Compliance
NEWEndeavor Air · Minneapolis, MN, United States
- Contract
- Full time
- Base
- Minneapolis, MN, United States
- Field
- Safety & Compliance
- Posted
- Closes
About Us
Endeavor Air is a wholly-owned subsidiary of Delta Air Lines. Flying as Delta Connection, Endeavor operates 150 regional jets on 750 daily flights to 122 destinations in the United States, Canada, and the Caribbean.
Headquartered in Minneapolis, Minn., Endeavor has hub operations in Atlanta, Cincinnati, Detroit, Minneapolis, New York, and Raleigh-Durham, and 11 maintenance bases across our network.
Our Culture
We know that our people are our greatest assets, and we are committed to building a culture where employees love coming to work each day. At Endeavor Air, we foster a diverse, culturally-rich and safe workplace where employees are treated with dignity and respect. With a culture built on safety, excellence, and teamwork, Endeavor offers limitless potential for aviation professionals looking to start or continue their careers.
Our team promotes an inclusive environment in all aspects of the airline and our operation. As an EEO employer, we provide opportunities for all qualified candidates without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran, or disabled status.
Overview
The Program Supervisor, Compliance serves as the Inflight department subject matter expert on compliance with regulations, maintains Inflight department manuals (including the Flight Attendant Manual, Inflight SMS Manual, Quality Assurance and Standards Manual, etc.), represents the company on the ASAP Event Review Committee and on the Fatigue Review Board, conducts audits for Inflight Quality Assurance, and serves as a department lead for the Safety Management System (SMS). This role is primarily a ground-based management position operating out of a crew base or hub. This role bridges the gap between regulatory mandates and frontline execution, ensuring Flight Attendants strictly adhere to Endeavor Air standards and federal aviation regulations.
Responsibilities
- Serve as subject matter expert for all FAA, DOT, and TSA regulations and guidance pertaining to Inflight policies and procedures.
- Research, develop, and implement required changes resulting from any source to ensure departmental and regulatory compliance.
- Monitor frontline Flight Attendants to ensure full compliance with FAA regulations and the Flight Attendant Manual (FAM).
- Develop, revise, and maintain the Flight Attendant Manual and the Flight Attendant Announcement Handbook.
- Ensure all training materials and instructional tools stay aligned with FAM revisions, evolving federal regulations, and SMS mandates.
- Lead all interdepartmental policy and procedure coordination efforts to achieve interdepartmental manual alignment.
- Maintain the Inflight Operations Quality Assurance and Standards Manual for completing quarterly audits.
- Perform quarterly Inflight audits to ensure cabin operations are conducted in accordance with applicable regulations and Endeavor Air standards.
- Conduct mandatory line checks and random onboard observation and evaluation flights to audit real-time crew performance and adherence to active safety protocols.
- Audit training personnel, class instruction, and third-party vendor training centers to confirm they meet exact Endeavor Air operator standards.
- Serve as an Inflight department lead for the Safety Management System (SMS) and maintain the Inflight Safety Management System Manual.
- Collaborate with corporate Safety Risk Management to leverage audit data to refine Inflight safety frameworks and update onboard protocols.
- Review FIRs and ASAP reports. Develop corrective action plans and process improvement to ensure high level of operational standardization is maintained.
- Serve as Inflight lead on completion of external quality assurance audits (IOSA, DOD, Code-share).
- Investigate and resolve all FAA letters of investigation, FAA self-disclosures, custom fines, and audit findings.
- Lead disciplinary assessments, including investigating delays, conducting fact-finding meetings, and addressing policy or safety infractions.
- Interpret collective bargaining agreement language objectively and facilitate the formal grievance process.
- Coordinate time-sensitive DOT drug and alcohol testing notifications and schedules.
- Document and manage employment, incident, and compliance records securely within Endeavor Air systems.
- Administer Inflight policy pertaining to carry-on bag program and the exit seat program.
- Oversee the design, compliance, and approval of the passenger safety briefing card.
- Ensure emergency equipment compliance and standardization
- Coordinate periodic announcement updates for the PBS600 system on board the aircraft.
- Develop Flight Attendant communications related to safety and regulations.
- Serve as department representative for all conformity inspection.
- Coordinate the development of annual Inflight department budget proposal and the management of yearly approved budget.
- Perform other duties and special projects as assigned.
Other Duties
- Other duties as assigned
Supervisory Responsibilities
- Provides direct supervision, direction, coaching, and performance management to a team of 2 specialists.
- Supports employee development, training, and operational readiness within the team.
Competencies Required
- Ethics and Values - Serves as a champion to employees and projects that are beneficial to the company. Displays courage and willingness to take an unpopular stance to make positive long-term progress for individuals and the organization.
- Knows Our Business - Looks for ways to improve our success operationally and through people. Understands how all aspects of the business operate in a systemic way. Technically and professionally skilled to do the job at a high level of accomplishment.
- Builds Trust and Decision Making - Models honesty and open communications in large group meetings. Responds to challenge in a positive way – sees as an opportunity to learn new perspectives and perhaps improve the organization.
- Drive for Results by Inspiring Others - Builds passion and enthusiasm for the organization’s mission. Identifies measurements that will drive long term positive results, and shares the rationale, thus engaging the organization.
- Know Your Team and Leading People - Inspires organization to build effective work relationships that are based on strengths and focused on achieving organizational goals, understanding and utilizing each team member’s interests and development goals. As a leader, proactively sees opportunities for talented and diverse staff to work with upper leadership to promote development and results.
Qualifications
- Bachelor’s degree or a combination of education and related experience in airline Inflight Operations.
- 3 years of experience in management and/or training experience as well as experience in Inflight.
- Experience in regulatory compliance preferred.
- Strong knowledge of Federal Aviation Regulations (FARs) and labor union contracts.
- Ability to successfully complete Flight Attendant Initial Training and ability to maintain Flight Attendant qualification annually.
- 2 or more years of experience as a certified Flight Attendant.
- Reliable and self-motivated.
- Analytical, interpretive, and organizational skills.
- Ability to multitask efficiently and effectively to meet deadlines.
- Interpersonal, written, and verbal communication skills and able to work with all levels of an organization.
- PC proficient in Microsoft Office software, specifically Word, Excel, Outlook and PowerPoint.
- Experience creating written policy and procedures and drafting manual revisions.
- Experience communicating standards to employees on a regular basis utilizing website, manuals, guides, and presentations.
- Project management experience preferred.
Work Environment & Physical Demands
- Some repetitive motion such as typing.
- Position requires some physical exertion such as pulling, pushing, reaching, bending, standing, walking and light lifting of boxes, bags and electronic equipment not in excess of 30 lbs.
- Can involve long periods of sitting.
- Computer work in a typical office environment. Subject to frequent and critical deadlines and changing priorities.
- Up to 25% travel, which requires multiple overnight trips.
What We Offer
Providing world-class service to our customers starts with providing world-class benefits to our employees. Endeavor Air employees receive a competitive total compensation package which includes a variety of benefits to choose from and some of the best perks around.
- Free or reduced-rate travel privileges on Delta Air Lines and 80+ air carriers worldwide for employees and eligible family members
- Comprehensive Medical, Dental, and Vision Plans
- 401(k) with Company Match starting on Day 1
- Operational Performance Rewards (OPR) Program
- Life and AD&D Insurance, Short and Long-term Disability, Flexible Spending Accounts (FSA), and voluntary supplementary benefit options