Operations Support Agent

Why Join FedEx?

• Weekly pay with no held pay
• 14% superannuation on top of your salary
• 20 days annual leave + 10 days personal leave
• Ongoing paid training and development
• Career progression with a global logistics leader
• Stable Monday to Friday roster and genuine job security

The Opportunity

This is more than a traditional depot operations role. As an Operations Support Agent, you'll play a critical role in ensuring consignments, information, and operational processes flow accurately and efficiently through our network.

• Ensuring consignments are accurately sorted, labelled, scanned and processed to support on-time delivery performance.
• Maintaining high levels of operational accuracy through data entry, reporting, dispatch and administrative activities.
• Supporting service excellence by identifying and resolving operational issues before they impact customers.
• Contributing to a safe, compliant and productive workplace by following FedEx operational procedures and safety standards.
• Working collaboratively across teams to improve turnaround times, solve problems and support continuous improvement initiatives.
• Building strong working relationships with colleagues, customers and operational stakeholders to ensure service commitments are achieved.

What You'll Be Doing

• Sort, scan, move and process freight safely and accurately
• Complete operational administration and data entry activities
• Perform dispatch, service assurance and operational support tasks
• Investigate and resolve routine operational exceptions
• Validate information and maintain accurate system records
• Support reporting activities and process compliance requirements
• Work effectively with team members to achieve daily operational targets
• Follow established procedures while contributing ideas for improvement

What Success Looks Like

You'll be someone who enjoys working in a structured environment, pays close attention to detail, and takes ownership of delivering accurate outcomes. You'll be comfortable balancing operational and administrative responsibilities while maintaining a strong customer and safety focus.

What We're Looking For

• Full Australian work rights
• Previous operations, logistics, warehouse, transport, administration or customer service experience is desirable
• Strong attention to detail and accuracy
• Good computer and data entry skills
• Effective communication and teamwork skills
• Ability to solve problems and follow established procedures
• Commitment to workplace safety and compliance
• Ability to pass a drug and alcohol test, criminal history check and fitness assessment

Interested?

Everyone at FedEx has a part to play. It’s about coming up with smart solutions, remaining resilient in the face of setbacks, and going above and beyond to get the job done. And whether you’re a business leader or delivery driver, you’ll be empowered to take responsibility and overcome each challenge in your own way.

If you're looking for a stable career with a globally recognised organisation where your contribution directly impacts customer service and operational success, we'd love to hear from you.

Apply today and help keep the world moving with FedEx.

Who are we?

At FedEx, moving the world doesn’t only mean delivering for our customers around the globe. Moving the world is also about creating what’s next

We’re team FedEx – 500,000+ people strong around the world. The work we all do comes down to one purpose: to provide our customers with outstanding experiences as we connect the world to what’s next.

This isn’t a place to get just a job, here you get a career for life. It’s a place to enjoy constant change, growth, and progress in your career. Our willingness to innovate and transform is what keeps us at the forefront of our industry. With curiosity, inventiveness, and entrepreneurial spirit, we keep finding new and better ways to deliver results – for our customers, for our people and for the planet.

Here you will be given the flexibility and the empowerment to reimagine the new, spread your wings and see your impact. By doing so, we are motivated to be better together. And together, we always manage to drive and deliver excellence.

Our Values

Our culture values empower us to deliver great results. With one FedEx culture, we:

Take care of each other | Commit to do good | Own outstanding | Drive business results | Create what’s next

Equal opportunities

Our greatest asset at FedEx is our people. We are committed to building a diverse, equitable and inclusive workforce, and offer equal opportunities, fairness, and respect to all regardless of who you are. We encourage you to apply even if you feel your experience does not align with all the aspects in the job description as you could be exactly who we need for this or another opportunity.

We do not tolerate discrimination or harassment based on race, color, ethnicity, national origin, religion, sex, age, genetic information, citizenship, disability, marital status, pregnancy, sexual orientation, gender identity, gender expression, veteran status or any other characteristic protected under national, state or local laws. We will reasonably accommodate team members and third parties with physical and mental disabilities.