Operations Control Systems Specialist

Make an Impact on Airline Operations

At Etihad, we are looking for an experienced Operations Control Systems Specialist to enhance the value, usability, and resilience of our Operations Control Systems. In this role, you will play a critical part in ensuring operational continuity by managing system configurations, enabling new capabilities, supporting users, and facilitating the rapid integration of operational technologies.

Working closely with operational teams, technology stakeholders, and external vendors, you will help drive innovation, efficiency, and strategic alignment across our Operations Control environment.

What You'll Be Responsible For

As the subject matter expert for Operations Control Systems, you will:

• Serve as the primary business SME and operational focal point for Operations Control Systems, system interfaces, and supporting applications.
• Monitor system performance and provide regular reporting on service levels, risks, compliance status, and improvement opportunities to senior operational and technology stakeholders.
• Lead operational support activities, including incident management, root cause investigations, corrective actions, and post-incident reviews.
• Assess, validate, and support system changes, releases, configurations, and operational readiness activities.
• Maintain oversight of system interfaces, data flows, reference data, and downstream operational dependencies.
• Investigate and resolve system, interface, and data discrepancies in collaboration with IT teams, vendors, and business stakeholders.
• Administer user access controls, permissions, and access reviews in line with security and compliance requirements.
• Support audits and compliance activities by providing system evidence, documentation, and remediation actions where required.
• Drive continuous improvement initiatives, automation opportunities, and process optimisation to enhance operational effectiveness and decision-making.
• Evaluate, prioritise, and recommend system enhancements based on operational value, safety, risk, cost, and business impact.
• Strengthen operational capability through the development of system standards, training frameworks, knowledge management practices, and user adoption strategies.

Knowledge & Skills

• Strong understanding of airline operational systems, interfaces, and data management.
• Knowledge of industry standards, regulatory requirements, and compliance frameworks.
• Experience with automation tools and process improvement initiatives.
• Excellent analytical, problem-solving, and stakeholder management skills.
• Ability to operate effectively in a fast-paced, operationally critical environment.