Operational Key Account Manager - Logistics

Ready to turn customer needs into operational success? As our Operational Key Account Manager, you’ll shape smart, scalable logistics solutions, drive tender activities, and bring ideas to life through seamless implementation. Combine analytical thinking, collaboration, and a passion for improvement to make an impact. Ready to make logistics work smarter? Apply now!

Tasks

Your main tasks include, among others:

• Analyze customer needs and develop feasible, scalable, cost-efficient operational solutions
• Coordinate with sales, account management, network, and operations to validate capabilities and resources
• Manage tender activities, operational concepts, and pre-margin cost inputs for pricing
• Support tenders by aligning solutions with customer needs and internal standards
• Coordinate customer onboarding, implementation, and operational handovers
• Develop and optimize SOPs for lane business and repeatable customer solutions
• Identify process improvements and automation opportunities to enhance efficiency, service quality, and customer satisfaction
• Oversee assigned business to ensure operational stability and customer alignment

* All other tasks as assigned by Disciplinary and Functional Leaders

Requirements

To excel in this role, you will need a combination of the following qualifications:

• High school diploma/ A levels/ Abitur or equivalent required
• Bachelor’s degree in Logistics, Supply Chain Management or related field
• Min. 2 years of experience in the field of logistics and/or freight forwarding
• Fluency in English required; German language skills are a plus
• Supply Chain Management knowledge
• Proficient in MS Office Suite
• Must possess permit to work in the U.S.
• Must possess a valid driver’s license

About time:matters Americas Inc.

time:matters is the expert for global Special Speed Logistics as well as time-critical international spare parts logistics. We transport your highly urgent spare parts, medical samples, dangerous goods or important documents quickly and reliably from A to B – via air, rail, or road and – if desired – personally accompanied by an airmates On Board Courier. In addition to speed and reliability, we are committed to customized and flexible service. Therefore, we are available 365 days a year, around the clock, to develop tailor-made, customized logistics solutions, ranging from ad-hoc cases to day-to-day business. We at time:matters are the experts for High Performance and Special Speed Logistics and we love what we do! Combining our know-how and passion we make the impossible become possible.