Merchant Success Manager (Lifestyle Ecosystem)

Job Description

The successful candidate will be part of a dynamic team tasked with managing partner accounts and merchants’ operations on SIA’s Digital Lifestyle Platform (Kris+).

Key responsibilities

• Manage key accounts of Kris+ by ensuring revenue and transactions growth. Monitor merchant performance, ensure merchant ROI and identify expansion opportunities
• Plan and execute in-app marketing campaigns for Kris+ merchants
• Oversee end-to-end merchant journey and operational processes on Kris+. Lead and execute merchant onboarding, training and setup, merchant data management and development of merchant training materials
• Drive overall merchant adoption and success of platform.
• Manage the team that performs visits to merchant outlets. (The team provides timely operational support by helping cashiers to troubleshoot app issues and/or liaise with the Kris+ IT team to investigate and resolve the problem.)
• Propose and contribute to enhancements (process/ tech) to improve the merchant journey
• Provide valuable insights from the ground and market intelligence e.g. competitors’ and/or trending sales and marketing activities

Requirements

• Possess a good bachelor’s degree in any discipline
• 2 to 5 years of relevant experiences, preferably in account management, merchant success or customer success teams
• Able to work effectively in a team
• Good communication skills, self-motivated and able to manage multiple stakeholders across multiple functions
• Passionate about delivering success and promised value proposition to the ecosystem players
• Experience in executing in-app marketing campaigns and experience using Canva will be advantageous.

We thank all candidates for your interest in Singapore Airlines, and regret that only shortlisted candidates will be notified.