Manager Risk & Compliance

About the role

The “Manager Risk and Compliance” is responsible for managing the assigned Retail & Hospitality risk management and compliance functions. Lead the implementation of risk management strategies and frameworks, ensuring compliance with policies, procedures and internal controls for various divisions including QDFC, F&B, QDC, IMS, Lounges, Hotels, and QACC. The role is crucial in identifying, assessing, and mitigating risks across the business, and promoting a culture of compliance and ethical behaviour. Oversee compliance monitoring, audits, and investigations to identify and mitigate risks by establishing robust compliance frameworks, promoting adherence to policies, and enhancing internal controls. Contribute to the company's operational excellence and reputation.

• Develop and implement a strategic compliance framework to ensure alignment with group policies and industry best practices.
• Establish policies and procedures that support the business’ strategic goals and objectives. Adapt a riskbased approach to the retail & hospitality businesses and propose risk mitigation strategies.
• Monitor changes in business needs and proactively adapt compliance programs to address emerging risks.
• Proactively, reactively and predictively produce policy and risk advisories to the business to ensure that relevant stakeholders are kept informed of current and emerging risks.
• Develop mitigation measures that are relevant, practical and assist managers to maintain facilitation of the business.
• Evaluate and enhance internal control systems by identifying control gaps and recommending improvements to ensure the effectiveness of internal controls.
• When required, conduct risk assessments of retail and hospitality facilities to identify any existing or potential risks or vulnerabilities to the business. This includes but are not limited to Retail & F&B outlets, lounges, hotels, FOH and BOH areas, back offices, warehouses, kitchens, catering and other facilities.
• Identify and determine the probability of internal control failures, frequency of occurrence, likelihood and impact and propose options to mitigate the threats. Moreover, examine the feasibility of these options and perform a cost-benefit analysis to determine and recommend the most appropriate option to Senior Management.
• Develop and document comprehensive policies and procedures for various functions e.g., procurement, revenue, operations, cash office, inventory management, and other relevant functions.
• Implement processes and controls to ensure compliance with internal policies and mitigate risks.
• Conduct regular compliance audits and assessments to identify areas for improvement and ensure adherence to established policies and procedures.
• Monitor compliance metrics and key performance indicators to track progress and identify areas of concern.
• Monitor control implementation and compliance to minimize operational risks.
• Collaborate with cross-functional teams to implement effective compliance initiatives and corrective actions
• Conduct investigations into potential compliance breaches and implement appropriate remedial measures.
• Monitor external developments and industry trends to ensure compliance programs remain up-to-date and effective. Keep abreast of emerging compliance issues and policy changes, providing strategic guidance to senior management
• Ensure fraud prevention policies are fit for purpose and up-to-date and build robust process and adopt effective fraud prevention control.
• Provide direction to the compliance team, fostering a culture of excellence, collaboration, and continuous improvement. Provide guidance and support to departments to ensure consistent compliance with established policies and procedures and effective implementation of internal controls.
• Foster strong relationships with internal stakeholders, promoting open communication and collaboration.
• Act as a trusted advisor to senior management, providing insights and recommendations on compliancerelated matters.
• Draft reports and presentations for executive management, highlighting compliance performance, risks, and initiatives.
• Perform other department duties related to his / her position as directed by the Head of the Department

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