Manager On Duty, Crew Scheduling

Intro

Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!

Why you'll love this job

This job is a member of the Crew Scheduling Team within the Integrated Operations Division​.
Responsible for directing and managing the Crew Schedule operation on a real-time, 24/7 basis.

What you'll do

Oversees the open time trip coverage process for both Pilots and Flight Attendants for all American Airlines flights
Ensures the correct and uniform application of all Federal Air Regulations, labor agreements and company policies
Coordinates extensively with the scheduling team, Flight, Flight Service, Dispatch, Crew Planning and Crew Resources in the operation of the airline
Prepares morning briefing and attends daily staff meeting in the IOC
Makes real-time analytically sound decisions in a stressful, changing environment
Maintains quality service by establishing and enforcing organization standards
Supervises, leads, and guides team of Coordinators and Trackers
Leads the ongoing and annual talent conversations/development, performance management, coaching and counseling, and recruiting
Coaches and counsels employees to correct and improve performance
Motivates team for continual improvement in process and internal customer experience
Ability to work shifts, including weekends and holidays. Ability to work rotating shifts (AM’s, PM’s and MID’s) as required. Ability to work overtime as required, sometimes with little or no advance notice

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

High School diploma or GED equivalency
Previous experience working with organized labor groups
Hands on experience with the Flight Operating System (FOS), Ascent, OUTLOOK, Screen Printer, OCM
3 years Crew Scheduling experience

Preferred Qualifications- Education & Prior Job Experience

​Previous supervisory experience
Skills, Licenses & Certifications

Knowledge of the APA and APFA working agreements and Federal Air Regulations
​Knowledge of Microsoft Office to include Word, Excel, Outlook, etc.
Ability to exercise sound judgment in making decisions based on information gathered/reviewed
Ability to be flexible and capable of adapting to constant change
Ability to work with all levels of management and union groups
Cognitive skills to read and understand numbers and letters, and the ability to apply that knowledge
Ability to prepare written and verbal turnovers
Ability to learn computer systems and applications and apply knowledge
Ability to prioritize tasks
Ability to handle multiple tasks concurrently
Ability to work well under pressure and deadlines
Ability to work with minimal supervision
Must report to work on a regular and timely basis
Ability to manually complete duties in the event of computer and system outages
Ability to speak clearly over the telephone and radio, and be understood by crewmembers regarding contractual and FAR limits, and assignments
Ability to memorize computer entry codes and city codes
Ability to understand the 24-hour clock and worldwide time zones in daily conversations with crewmembers
Ability to read, understand and comprehend the flight attendant or pilot labor agreements
Must pass a background reference check and criminal fingerprint check
Strong managerial and interpersonal skills

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more.

Feel free to be yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Team Member Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.
Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.