Learning & Development Coordinator

Joining the Million Air team marks the beginning of an extraordinary journey in the world of aviation. As a part of our dedicated and passionate team, you’ll immerse yourself in a culture of excellence, innovation, and continuous learning. With access to state-of-the-art facilities, cutting-edge technology, and unparalleled mentorship, you’ll hone your skills and grow as an aviator.

Whether you’re on the ground or in the air, Million Air offers a dynamic and supportive environment where your passion for aviation can truly take flight, opening doors to endless opportunities and a rewarding career.

“Once you have tasted flight, you will forever walk the earth with your eyes turned skyward, for there you have been, and there you will always long to return.” – Leonardo DaVinci

Management and Corporate Careers

Corporate careers in an FBO offer diverse opportunities across departments such as management, finance, HR, marketing, and customer service. Professionals play a crucial role in business operations, strategy implementation, and leadership.

Line Service Professionals

Working as a Line Service Professional at an FBO involves handling aircraft, loading/unloading baggage, fueling, and providing customer service. It requires physical fitness, teamwork, and adherence to safety protocols. Training is provided, making it an exciting career choice for those passionate about aviation

Housekeeping

As a housekeeping staff member at an FBO, your role is to maintain cleanliness throughout the facility. This includes cleaning common areas, restrooms, and offices, and ensuring a neat and welcoming environment for customers. Attention to detail, time management, professionalism, and customer satisfaction are key aspects of this role.

Customer Service Professionals

As a Customer Service Representative at an FBO, you'll provide excellent service to aviation customers. Your role includes assisting passengers and crew, coordinating services, and addressing concerns. Strong communication, problem-solving skills, and knowledge of FBO operations are essential. Teamwork and a passion for delivering exceptional customer service are key in this dynamic role.

Valet

As a valet at an FBO, your role is to provide professional parking services to customers. Responsibilities include assisting with vehicle parking and retrieval, delivering excellent customer service, and ensuring safety and security. Teamwork and attention to detail are essential in this role.

Pilots

Professional pilots must continually stay updated on aviation regulations, safety protocols, and technological advancements. They work in a dynamic and ever-changing field, adapting to various weather conditions, navigating complex airspaces, and making critical decisions to ensure safe and efficient flights.

Dispatch

A professional dispatcher's job demands strong communication skills, the ability to multitask, and excellent problem-solving abilities. They play a pivotal role in ensuring that resources are deployed effectively, response times are minimized, and operational workflows run smoothly in various industries.

Maintenance

As a maintenance professional, your role is to inspect, repair, and maintain equipment or systems. Key aspects include technical expertise, safety adherence, problem-solving skills, and effective communication. It's a rewarding career for individuals passionate about ensuring equipment functionality and safety.

Food and Beverage

In food and beverage at an FBO, your role is to provide culinary and hospitality services to customers. Responsibilities include preparing and serving food, taking orders, and ensuring a positive dining experience

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Learning & Development Coordinator
Austin, Texas, United States - 78719
Description

Objective

The Learning & Development Coordinator is an entry-level position responsible for supporting the development, coordination, delivery, and continuous improvement of Million Air's employee training and development programs. This position focuses on creating engaging learning experiences, enhancing existing training materials, coordinating training activities, and supporting employees and leaders throughout their development journey. This role is designed as a developmental position for an individual who is passionate about learning, training, employee development, instructional design, and creating engaging educational experiences. The successful candidate will progressively develop the knowledge and skills necessary to independently manage training programs and learning initiatives.

Training Development

• Create and update training presentations, videos, online training, guides, job aids, quizzes, and other learning materials or digital learning content
• Help develop new training programs based on organizational needs
• Improve existing training to make it more engaging and effective
• Work with subject matter experts to ensure training content is accurate
• Maintain organized training materials and resources

Employee Development

• Support employee development and career-growth programs
• Help create learning paths and development opportunities
• Assist with onboarding and new-hire development programs
• Support leadership, customer service, safety, compliance, and operational training

Training Coordination

• Coordinate training schedules, participants, instructors, and materials
• Track required and recurring training
• Maintain accurate training records
• Assist with training sessions and learning events
• Communicate training information to employees and managers

Training Improvement

• Gather feedback from employees and managers about training
• Identify opportunities to improve training programs
• Help measuring training effectiveness
• Keep training materials current and relevant
• Research new training methods, tools, and technology

Learning Technology

• Support the use of the company's learning and training systems
• Create digital learning materials using tools such as PowerPoint, Canva, Vyond, Microsoft Forms, or similar platforms
• Assist with online courses, assessments, surveys, and training resources

Team & Employee Support

• Provide professional support to employees and managers regarding training and development
• Work collaboratively with Talent, HR, and operational teams
• Communicate effectively with employees at all levels of the organization

Competencies

• Ability to learn instructional design and training principles
• Ability to create engaging presentations and training materials.
• Excellent verbal, written, presentation, and interpersonal communication skills
• Ability to present information and attention to detail
• Ability to manage multiple projects and deadlines
• Attention to detail

Reporting Relationship

This position reports to the Chief Operating Officer

Work Environment

Primarily an office and training environment with occasional work in Million Air FBO locations, hangars, operational areas, and other training environments

Physical Demands

• Ability to work at a computer for extended periods
• Frequent use of computer, telephone, and video-conferencing equipment
• Ability to occasionally lift and carry up to 25 pounds
• Ability to move throughout training and operational environments as needed

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Position Type & Hours

• Full-time position. Non-Exempt
• May require evenings, weekends, holidays, and on-call availability
• Ability to work flexible and extended hours
• Occasional evenings, weekends, or extended hours may be required for training events or organizational needs

Travel

Occasional travel may be required to support Million Air locations, training events, and company initiatives.

Required

• High school diploma or equivalent
• Strong written and verbal communication skills
• Strong organizational skills
• Basic proficiency with Microsoft Office

Preferred

• Associate or bachelor's degree in Human Resources, Organizational Development, Education, Instructional Design, Business, Communications, or related field
• 0-2 years of experience in training, L&D, HR, education, or related field
• Experience creating presentations, videos, e-learning, or other training content
• Experience with Canva, Vyond, Articulate, LMS platforms, or similar tools
• Aviation, hospitality, customer service, or operations experience

Additional Eligibility Qualifications

• Ability to pass background check
• Ability to pass a drug screen

• Valid driver's license with acceptable driving record

AAP/EEO Statement

Million Air is an Equal Opportunity/Affirmative Action Employer/Protected Veteran/Disabled.

Disclaimer

This job description is not intended to be a comprehensive list of all duties, responsibilities, or activities. Duties may change at any time with or without notice.

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