IT Specialist - Projects
NEWEmirates Flight Catering · Dubai, United Arab Emirates
- Contract
- Full time
- Base
- Dubai, United Arab Emirates
- Field
- Corporate & Administration
- Posted
- Closes
Monitor and track IT resource utilization across projects and change requests flagging utilization gaps or demand mismatches to leadership in a timely manner to help protect delivery timelines.
Validate and report timesheets to ensure accurate effort capture for reliable cost and resourcing decisions.
Maintain the demand and project/change requests pipeline via IT Service Management Project Management tools providing leadership with an accurate forward view to support prioritization.
Validate and review Business Requirement Documents requirement documents against standards flagging gaps to reduce rework and downstream delivery risk.
Liaise with internal technical and support functions such as Information Technology, Human Resource, Finance Business Partner and Procurement, to track and resolve operational dependencies.
Build and maintain executive dashboards and project tracking by using inhouse tool (e.g. Monday.com) to support timely, accurate decision support.
Facilitate CAPEX/OPEX tracking and the IT budget process with the Finance Business Partner to help keep spend aligned to approved budgets
Maintain oversight of approved IT positions status open requisitions, onboarding progress, and skills / role mapping in coordination with HR, to support alignment between resourcing and approved headcount.
Qualifications
Bachelor’s degree in computer science, Computer Engineering or equivalent
Master's degree is preferable.
Experience
6 years of experience in IT PMO / Project delivery / Project coordination roles
Certification in PMP certification / PRINCE2 certification preferred
Budget management experience.
Proven experience in IT Capacity planning.
Knowledge and skills
Strong project coordination with leadership mindset (acting as a delivery anchor within IT)
Excellent stakeholder management and cross-functional collaboration
Strong proficiency in Excel (tracking, reporting) and PowerPoint (executive presentations) Hands-on experience with project management tools (preferably Monday.com)
Working knowledge of IT infrastructure, applications, and enterprise systems
Familiarity with ITSM tools (e.g., ServiceDesk Plus or similar)
Strong experience in IT Capacity Management (timesheets, utilization, capacity planning)