Internal Support

Icelandair is a lively workplace with operations in Iceland, Europe, and North America. We are one of Iceland's largest and most diverse companies and work in an international, ever-changing environment. We fly to multiple cities in Europe, the United States, and Canada, as well as destinations within Iceland and in Greenland.

Icelandair is seeking a solution-oriented, proactive, and energetic individual to join Internal Support team, based in Keflavík. The position is part of Digital Operations, a team dedicated to supporting the company's operations with a focus on flexibility, efficiency, and seizing opportunities.

The role involves providing daily support to Icelandair employees in Keflavík, including computer troubleshooting, workstation setup, system support, and general employee assistance.

We are looking for a service-minded individual with experience supporting IT equipment and a good understanding of common office applications and systems, including Microsoft 365.

Responsibilities

• Daily user support and system administration
• Installation and maintenance on computers and other devices
• Provide on-location service to users and respond to raised issues
• Support in ad-hoc projects

Qualifications

• Strong communication skills, positivity, service-orientation, and flexibility
• An education fit for the role
• Knowledge of Office 365 and Active Directory
• Microsoft (and other technical) certifications are beneficial
• An ability to troubleshoot, analyze and solve problems
• Ability to work independently and under pressure

Please submit your application along with a CV and cover letter no later than November 2nd. 2026

For further information, please contact:
Birta Ósk Gunnarsdóttir, Manager Internal Customer & Support, birtag@icelandair.is

Guðlaug Ólafsdóttir, People Manager, gudlaugo@icelandair.is

In accordance with the equal rights policy of Icelandair, all applicants regardless of gender are encouraged to apply.