Implementation Engineer 2

Job Title

Implementation Engineer 2

Overall purpose

The Rewards Implementation Engineer is responsible for end-to-end delivery of the rewards, frequesnt flyer, loyalty solutions to the airline, organizing and planning the implementation schedule, monitoring implementation timelines, coordinating deliveries with R&D development teams, ensuring migration plans are completed, supporting Airline customers during the whole implementation on all aspects (functionally, testing, etc..).

The candidate will be responsible for a significant customer-facing role requiring organization and the ability to work hands-on at all levels within Airline customers’ business and within Amadeus solutions.

The successful candidate will gain a large functional expertise on Order Implementation portfolio, Ticketing, reservation, disruption, and will have the opportunity to grow on project management aspects. She/he will be the Amadeus entry point for a set of airline customers and will coordinate and support the activities necessary to implement merchandizing product.

Regular activities are varied:

o Analyse customer requirements, configure products and manage implementation on test and production environment.

o Solution support: Based on airline requirement guide them on configurations

o Functional support: first level support, troubleshooting & consulting for product implementation and filing support

o Service/consultancy activities: Analyse customer service requirement, assess customer product usage and define tailored service proposal, and deliver to the customer

o Project management: Projects planning, follow up and support activities during the implementation. Coordinate the project with the customer, organize workshops, regular status meetings, follow actions and risks

o Establish joint baseline plan with the airline and follow tracking of activities

o Coordinate internally with R&D, product development teams for the activities and features to deliver

Implementation activities

Functional support during Rewards implementations:

o Provide support & guidance during sales engagement in order to gather customer requirement and define Amadeus solution.

o Analyse customer business processes, systems and service requirements.

o Define optimized solution matching customer requirements

o Identify specific actions necessary to integrate Amadeus products/services under implementation team responsibility.

o Implement and validate customized Rewards products/solutions.

o Provide functional support and problem resolution to sales and/or customer functional staff.

o Provide consultancy services to customer in business process, assess product usage and define tailored service proposal, and deliver to the customer.

o Provide post implementation maintenance support.

Project Management

o Define the overall migration strategy for a customer. Handle the migration activities, rehearsals, and cutover with the airline. Responsible for the setup of the product in test and production.

o Support project activities during the implementation in the area of expertise (incl. system/data set-up, support to test phases and migration). Support UAT and BPT testing from the airline

o Lead Implementation projects as well as Services projects. Define the overall planning of activities and track progresses through the applicable project governance.

o Liaise with all Amadeus involved teams: ADP, DEV, PDef, PM, Pre-Sales

o Prioritise the tasks

Other activities

o Participate to the creation and improvement of implementation processes

o Lead knowledge transfer and industrialization of new Amadeus solutions.

o Participate to the creation and delivery of new Services around Products Portfolio under team activities.

Skills & Knowledge – Technical / Functional

The successful candidate will be:

• Service oriented, as he/she will be the main technical interlocutor to the customer team.
• Strong at problem solving and analytical skills (gather data, compile information, and prepare reports)
• Accountability and proactivity
• Interpersonal and communication skills and the ability to work effectively within a multicultural environment
• Good at project management - change management & tracking skills
• Dynamic and good team player
• Customer centric

Skills - Functional

• Good knowledge of the airline IT business and Amadeus core reservation, ticketing, PNRs, fares,pricing.
• Must understand key concepts of airline e-commerce web applications
• Knowledge of Airline Booking systems, feeds, PSS
• Basic knowledge of airport and airline operations.

Skills – Technical

• Understanding of Architecture, Deployment of Azure Components.
• Understanding of the Linux Operating System and shell commands
• Working experience on DevOps tools like GIT/Bitbucket, Jenkins.
• Basic working experience in OpenShift/Kubernetes
• Understanding of Middleware components like Redis, Kafka, Couchbase.
• Experience/Knowledge on DevOps tools like GIT, Jenkins, Docker, Kubernetes is good to have.

Skills Needed

• Customer facing
• Good knowledge of the airline IT business and airlines core reservation and Search, Shopping, pricing products.
• Knowledge on fares filling, fare family, ancillaries, fare structures on platforms (added advantage).
• Knowledge on ARD Web (added advantage).

· Experience of working in an Agile environment and Experience in SAFe is a plus.

• Understand key concepts of airline e-commerce web applications.

· Good at project management - change management & tracking skills.

• Basic knowledge of airport and airline operations.

• Ability to work alone and as part of a team with a strong willingness to learn and adapt new technologies.
• Experience with Confluence and Jira is a plus
• Analytical and conceptual thinking
• Demonstrate self-initiative and self-motivation qualities
• Good presentation skills

Travel

· 5-10% mostly to APAC

Education and Years of Experience

• Engineer degree or university degree in Computer Science or equivalent work experience (IT).
• Fluent in English
• Airlines reservation, ticketing IT solutions, ancillaries, fares and offers, Altea Reservation system (added advantage)
• IATA certifications (optional)
• Work exp : 4-8 years

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Common accountabilities:

- Works autonomously within defined processes and procedures or methodologies, takes standard decisions and may support the development of solutions to complex problems of a recurring nature.​
- Receives instruction, guidance and direction from more senior level roles or manager, with regular monitoring on the status of the assignments.​
- May have specialized formal education or the equivalent work experience and has the required technical and functional skills and basic knowledge of the business.
Specific accountabilities:
Analyse customer systems and service requirements.
Identify specific actions necessary to integrate Amadeus products/services.
Establish and manage the product/solution integration schedule.
Determine and document adaptations to Amadeus products and services.
Write functional specifications used for customisation and/or verify that specifications reflect customer requirements.
Guarantee that customised products/solutions meet specified requirements.
Perform the necessary tests on the customized solution before it is delivered to the customer.
Provide functional support and problem resolution to sales and/or customer functional staff.
Support project activities during the implementation.

Diversity & Inclusion

Amadeus aspires to be a leader in Diversity and Inclusion in the tech industry, enabling every employee to reach their full potential by fostering a culture of belonging and fair treatment, attracting the best talent from all backgrounds, and as a role model for an inclusive employee experience.

Amadeus is an equal opportunity employer and committed to an accessible recruitment process. All qualified applicants will receive consideration for employment without regard to gender, race, ethnicity, sexual orientation, age, beliefs, disability or any other characteristics protected by law.

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